"Easy to start"

Great customer service and easy to use set up

"Took a long time"

Took a long time to receive my retainers. I wasn’t told about the need of my dentist work. When I realized my order was taking longer than expected I tried to call, text and email. Customer service is terrible, they take forever to respond and when they do respond they don’t provide much detail or seem to sympathize with the customer. Finally receiving my retainers after months of waiting and they didn’t even care to express the delivery. So far, not satisfied with this company. Let’s see how my journey with the retainers go and if I ever need to reach out to the company for anything else, if they even answer at a promptly manner.

"Getting the starter kit in the mail"

Getting the starter kit in the mail. The impressions were so easy.

"Shipment says it went out on the 15th"

Shipment says it went out on the 15th. UPS tracking says it has received the package. Reach out to support with no reply.

"Awesome customer service.very pleased…"

Awesome customer service.very pleased with my treatment plan.Overall effortless experience.

"I like byte and would recommend it"

I like byte and would recommend it! Fast results, affordable, they give you everything that you need right away and customer service is always right there when you need them.

"i’m glad that they’re able to work on…"

i’m glad that they’re able to work on my teeth. last people i tried to get aligned from said they couldn’t with my teeth.

"Such a SEAMLESS process!"

Such a seamless process. My advisor was so helpful, informative and kept me updated throughout each step.

"It’s been over 3 months"

It’s been over 3 months since I started this process. Byte says they shipped my retainers almost a month ago but ups says they never received anything. Support is useless.

"Shipping has taken way too long"

Shipping has taken way too long. I was told my retainers would be ready & shipped in 3-4 weeks. It’s now been 6 weeks and still hasn’t been shipped.