"My byte advisor was very responsive and…"

My byte advisor was very responsive and helpful with all my questions or concerns.

"So Far So Good!"

The consistent communication including over-stating instructions and easy-to-watch videos helped me a ton. I'm a visual learner, so reading everything more than once and then watching correct technique are a game changer. I was so skeptical about an orthodontic process available online, but here I am and so far I am impressed. Can't wait to start!

"Hope they work because there's little to no support"

Fairly easy to get, but customer service and clinical support is abysmal.
You have monthly check-ins but no one communicates with you about them. When you request support thru the app there are never reps available, and you are told response time is 3-4 business days.
When you call to follow up they tell you they are behind and you may wait 8 days or longer for support.
I've received emails asking me to rate support people who I've never had communication with.
Byte can do better...
The verdict is out about whether or not they even work.

"Wonderful customer service"

Wonderful customer service! They help every step of the way!

"Easy process and great customer service"

The process is easy and customer service is great, too!! I'm super excited to receive my aligners very soon :)

"Easy and was very informative about how…"

Easy and was very informative about how to do evry step of the process

"Great online experience"

Great online experience. I'm still waiting to start my treatment.

"Byte advisor was so helpful!"

Byte advisor was so helpful!

"great experience!"

The process of taking impressions, sending it back in, ordering the aligners and the help of the employees was great!

"The Byte team is amazing!!"

They never gave up on me and my super busy schedule. They helped me get financial assistance, even with my not too great credit score. Helping me every step. I'm very grateful.