"Bad customer service"

Bad customer service

"Kept me updated"

Kept me updated

"Byte’s website I sent them a series…"

On Byte’s website I sent them a series of questions about their aligners with my email so they can respond. I never received a response. Hopefully this isn’t reflective of their overall customer service because I still chose to order the impression kit.

"Good customer service!"

Good customer service!

"The communication was impeccable"

The communication was impeccable! They walked me through every step!

"No one ever got back to me"

No one ever got back to me

"Customer service reached out quickly"

Customer service reached out quickly. Answered my questions.

"They said if I returned the impression…"

They said if I returned the impression kit I would get a free whitener. That did not happen. Then they sent everything to the wrong address even after I contacted them within the same hour that I ordered. When emailing them I mentioned the free whitener and they did not even acknowledge it.

"I’m often have to message "

I’m not able

"Just answer my question!"

I've asked the same question more than a dozen times now. I'm trying to understand why I have 16 lines for my somewhat straight top teeth and 1 liner for my crooked bottom teeth. I've yet to get an answer after weeks of asking.