"Beefeater BBQ assistance"

Most helpful people

"Got exactly what I needed in quick time"

Got exactly what I needed in quick time

"Friendly customer service staff"

Friendly customer service staff, good products but appalling communication. I had no communication from the company at all. No confirmation of order, no dispatch notification, no out of stock so you will only get half your order communication. A real shame as it would not take much IT effort to fix it. I will try and find an alternative supplier. Please don't respond to this review as it would add insult to the complete lack of communication previously.

"Bad quality and long waits for replacements"

I paid for an order in May only to find out weeks later, after the partial order had been delivered, that the replacement parts would not be available until "sometime later in the year." The partial order of new burners that were delivered, 5 in total, had 4 burners with rust on the lower areas and completely rusted screws. I was replacing my on rusted burners with new not as rusted burners?? The company was not very helpful which I find odd given these are parts for a gas appliance. The company also recommended I buy the stainless parts because they don't rust... but cost a lot more ... and with the quality, would I trust them?So, in summary, the Beefeater BBQs rust fast, it's hard to get replacement parts and when the components degrade, the flames shoot out at you through the knobs... I think it's time for people to go for more healthy choices in outdoor cooking.

"Fast response good customer service"

Fast response good customer service
Would recommend

"Great service!"

Great service!
There was a problem with delivery which was nothing to do with the vendor who responded quickly and positively and who delivered a replacement for a part which had been damaged in transit.

"Excellent service and product"

Excellent service and product.

"Replacement rubber barbecue gas pipes .."

Happy with the replacement rubber pipes for my barbecue .. other than being obligated to buy a new gas regulator which I didn’t need and may not have fitted my choice of gas bottle .. also compulsory courier delivery a little expensive at £9.99 for items costing around £30 ...

"Excellent service as promised"

Excellent service as promised

"Thanks for prompt delivery"

Thanks for prompt delivery