"I had a similar experience to a…"

I had a similar experience to a previous reviewer. I checked my 5 month old puppy in with a very, very nice girl. When I went to collect my pup I was met by this really rude girl who told me that my pup had behaved badly and had tried to nip the groomer when she went to trim her face (she is only 5 months). She then went on to interrogate me about why I had bought her and implied that she had serious problems!
The grooming was poor and her nails were only half clipped.
Never again.

"Called my dog a t**t! "

Took my dog in today for a groom. When I collected my dog I was greeted by a member of staff who said my dog has been behaving like a t**t. One member of staff was lovely and couldn’t have been more helpful the other member of staff who had a large piercing was nothing short of unprofessional and shouldn’t in my opinion be working with animals. I am now worried how she treated my dog whilst I was not there. I don’t expect to pay for a service and be spoken to like that. I won’t be returning and will advise others to stay away!

"Pets at home Groom service in St Albans…"

Pets at home Groom service in St Albans are the worst.
I have been using Pets at home for the past 6 years.
Their service it's not brilliant, but for it's super convenient fir ne location wise.
In the past Pets at home Groom service cancelled my appointment for several reasons and re schedule for a different date.
It wasn't ideal for me but i have accepted in the past the change of date and hour, but today despite me calling leaving a voice message and reaching on WhatsApp for a changing of the date for my dog grooming, they called me to say I was going to be charged £15 because I didn't called 48 hours before.
I was shocked, number I am a regular customer and two, they have cancelled on me several times with less then 24 hours and I never complaint.

Horrible staff, they could have used their discretion for anyone that is a regular customer every 4 to 6 weeks.

"Great service"

Took my dog for a wash and brush done lovely thank you so much great service

"Groom room paignton"

Groom room paignton. Clearly has changed all the staff recently they seem to be incompetent and lacking experience. I have previously taken my puppy here 5 weeks ago, the two girls and the service was excellent. This time I rang to book and was not told I needed to pay a deposit. Got a message two days later saying my apointment was cancelled as not paid it. Rang up to find out, booked another apointment and paid deposit. On the day of the groom I got a call to cancel as short staffed, so re booked another day. Turned up today for apointment and was told only now booked for a wash and brush. Explained it was meant to be full puppy groom with trim eyes feet bum etc. I should of realised at this point there was a problem as they reluctantly agread, told me it was her first visit even though shes on computer as been before, so they may not be able to trim if she was too fidgety. Just collected her to be told she wouldnt let them trim her so barely been touched just washed and brushed. They should of been honest and said they dont have the experienced staff in today, or they have left. Very disappointed and wont be back. Bring back the previous staff who were excellent and had the skill to do the job.

"Atrocious service "

My Bichon had slight matting behind her ears and base of her tail. The lady advised she might need to shave these areas but I insisted she saved as much hair as possible.
Upon return the whole tail and both ears were shaved back to the skin. The head was left slightly longer but then her hair was just all in her eyes. There were shave lines all down her back as well.
I was so shocked when I saw my dog I just wanted to get out. Reluctantly I signed and paid which I deeply regret now. I was even charged £10 over the agreed £52 quoted.
When we got home I was cuddling my dog and she yelped as I touched one ear. I then found about a 1 inch gash made by the clippers inside her ear.
I will never use or recommend these people ever again.
This was the Colindale branch.
My dogs hair will take month and months to grow and the tail years. She was absolutely savaged.

"AVOID Guildford Groom Room"

My dog went to the Guildford Groom Rooms where I was charged an additional £10 as her ears had some matts (down to them not doing these at her last groom as they said they had been too busy!!)the female groomer told me there were no matts on her body and some “behind her elbows” £75 later my dog has been completely shaved. She has not been groomed - lazy groomer who couldn’t be bothered to style her - when I asked why she was shaved all over the response was it wouldn’t have look right if just her legs had been shaved. Absolutely disgusting I should have been contacted before they took the shears to my dog. Do not trust them with your dog the only one there who knows what they’re doing is Stuart when he wasn’t there today I should have left immediately. I am fuming that they had the audacity to charge to de-matt her I could have shaved her myself if that’s what I wanted!!!!!

"The Groom Room Newmarket: Would not recommend at all."

Absolute shocking service, from accusing me of not paying my deposit (despite the fact they had over 13 days to see if it had been a instore issue or not, they went straight to threatening me with cancelling my appointment), through to cutting my dogs face in 7 areas, on both sides of her face, one cut around 4mm close to her right eye. When I complained, it took them 5 days to respond, offering me Leucillin spray that should be used immediately to flush out wounds, so it would be pointless to use on the scabs that she had already developed over that 5 day period. They also offered me to pay for a vets bill, should I be concerned for her welfare, which was also not an option, since, again 5 days to respond, and she on the mend after receiving some basic first aid after returning home.
Just before the appointment I also went into great detail about how my dog did not enjoy going to the groomers as she had had several bad experiences with other groomers, including one who cut her quite badly under the foreleg. They did not pay attention to my comments, obviously.
They did not alert me to the cuts, nor did they perform any first aid, that I am aware of. One of the first comments I receive back was that "clipper rash is very common", and that it would go away in a "day or two". I have photos 5 days after the event where the scabs show it is definitely more than a rash.
I was recommended this groomers and told they were very good with nervous dogs, and instead I got a very poor experience all round. Would not recommend at all.

"The groomer SHAVED my dog"

The groomer SHAVED my dog. They did not warn me that they were going to do this. It was sheer laziness because they could not be bothered to deal with the knots individually. I will NEVER have my dog groomed at Pets at Home again. Totally unprofessional.

"Advised them dog has fleas"

Advised them dog has fleas. Never got advised they don't accept infected dogs (understandable). Never called or emailed/ texted. Got a text 3 days before to come in. On the day turned away. Please advise in advance the rejection as not advertised on your website