"Jourdan our groomer is AMAZING!!!!!"

Jourdan our groomer is AMAZING!!!!!
she is at Longwater pets at Home in Norwich.
To be fair we love the whole place, WONDERFUL STAFF and its always so welcoming and friendly there.
it's a half an hour drive for us and we pass a fair few groomers to get there, they're not the cheapest but the service is absolutely 5* and its so worth it to see my dogs jumping with excitement when they see Jourdan!!!

Lesley & Stewart Barker xx

"Can’t even explain my frustration for…"

Can’t even explain my frustration for this service. The groom room Swindon no care for my grandmothers dogs, advised because there was other things going on. Like a conveyance belt. They did not even ask the dogs name, just took them, nail clip and go. I wouldn’t suggest going here. You get no personalised service and a manager that has little understanding around complaint management. Poor poor service.

"Have used this groom in coventry since…"

Have used this groom in coventry since they were pups. However this groom was the worst. Don't think they were washed as smelt of us when collected. Shaving was horrendous had to cut long hair from there faces. Very subdued and not responsive when we got home. Changing groomers after 2 years.

"Brought my pup in for a groom was told…"

Brought my pup in for a groom was told they found a flea on her but sad it probably cam from in store so I left treated her at home then brought her back for another groom, got phones to pick her up because she has fleas!! Stood there while I was lectured and told I’m not doing it right! She didn’t have fleas till she came here!! Wouldn’t recommend bringing your. Dog here unless you want them to get fleas

"Terrible service"

Really disappointing with the service here. They cancelled on the same day with me last month to wait another month to get my dogs booked in at the Barnsley branch. Now I am 25 mins late for 1 appointment they won't see either dog despite telling me both take 2 hours for a groom, in the 3 hours 35 mins left they have blocked out for their Grooms they can't even do 1 dog. Terrible service. Won't be using again and would not recommend!

"Kin grooming is excellent"

Kin grooming is excellent, very patient
This is the second time of using kin grooming I have a Siberian husky named buddy, and my boy can be nervous and skittish and usually does not like men. Yet buddy adores Ryan what makes me recommend kin grooming is he takes his time with the dogs in his care he lets the dogs go at their pace which with my boy is extremely important he has done an amazing job with grooming buddy he's coat looks beautiful. And he genuinely shows care, passion and love for my boy and for my boy to love him after the first meeting is extremely rare I would definitely recommend kin grooming you will have a groomer who takes there time he is extremely kind towards us owners and he is loved by his furry clients and he is extremely reasonably priced

"The groom room halifax"

The one star is one star to many, unbelievable bad customer service, called in with our puppy, the male groomer was busy and shouted to us that we need to make an appointment, but he couldn't do it, his attitude was not great, after 10 mins another member of staff arrived he didn't have a clue on how to make this appointment, 15 mins later we left, saying we would come back another day, not a chance, will go elsewhere, don't waste your time with this shower.

"The groom room Leighton Buzzard "

The groom room, pets at home Leighton Buzzard. Awful service, paid 30 basically for a bath as she couldn't do his eyes or nails. I told them the prime reason for booking was to get the hair cut from around his eyes. Very disappointing and complete waste of money. Do not recommend!!!

"I have had my dog booked in for a groom…"

I have had my dog booked in for a groom the wait was 8 weeks then it was cancelled that very morning and another scheduled for 6 weeks time. Unfortunately it’s been cancelled again less than a week before the appointment and another date in 4 weeks time given no attempts to allocate an earlier date so I would never recommend! This is a shame as the first groom we had was actually very good

"Terrible place "

I used the groom room in Stoke on Trent and I will never go back there: the ladies working there are rude, even mean and rude. I saw with my own eyes how a lady with long black hair hit a dog, a yorkie who was fed up with being cut! I absolutely do not recommend this company and I will never recommend it to my friends again. These employees think that they are better and that the customer is for them and not them for the customer. When I came too early to pick up my dog, they rudely told me to leave the room and commented on me when I had not closed the door behind me yet! And then they called me rude! I filed a complaint about them 3 weeks ago and I have not received a response! Do not use their services - they are hopelessly unprofessional, and my Shiah tzu came out bald!