"My old gentleman Obi"

This has taken me a few day to write as I didn’t quite know how to put it in words.
I will say that until our last appointment I have always been very happy with the groom. And the groomers.
Obi is an old gentleman. He is blind and deaf and suffers significant pain in his legs and neck. I have always stated this with the receptionist on arrival and have always felt that was taken into account during his groom.
This time however, I arrived on time to pick him up, but his groom wasn’t complete so I watched through the window him being groomed.
I saw that the groomer was bending his front leg and putting tension on it.
I had no idea why they would do this as I had specified he had arthritis and pain in his legs.
He was fidgeting a lot, and I could see that was causing him unnecessary pain.
Then His neck was held up with some sort of lead and the groomer was tapping under his chin to get him to put his head higher and higher while they cut his fur. I’m sure that is what they do to all the dogs but At that time I was thinking that is going to really hurt his neck. Over and over the groomer kept doing this and I could see he was getting agitated. I knew he was in pain. I even mouthed to the other groomer “ is he ok?”
I dont know if she saw me, but then I saw that Obi was becoming aggressive and was trying to bite. This upset me as in all the 14 years and 3 months Obi has never, ever, shown his teeth or even growled at anyone. He is the most laid back dog I have ever owned.
Then the other groomer got a muzzle to try to put on him. I understand why from their point of view but He has never seen a muzzle. His eyes were wide and to me he looked scared to death. He was definitely having none of it. He was frightened and in pain.
I felt I wanted to go in and reassure him that he was ok but I knew I couldn’t.
To be honest I was relieved when they bought him out. He was trying to race for the lift. He just wanted to be out of there.
I apologised to the groomer and reiterated that Obi had never behaved in that way before and he was obviously in pain.
I was then advised to get him some pain relief from the vet before bringing him in for his next groom.
When we got home he ran to his bed. And stayed there the rest of the day not even wanting to go out for a walk.
He has never acted this way. He didn’t eat that day and for the next two days flinched when I attempted to pet him.
I don’t know how you will feel as you read this.
I am quite upset. For myself and Obi.
I would really like some answers.
I felt that Obi was among your grooming family as we’ve been coming to you for a long time. And I’m not sure how he will react when I next bring him to you

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