"Absolutely disgusting"

Absolutely disgusting. Booked my short haired dog for a short haired groom. She has a few long hairs from her winter coat which I expected to be dealt with along with the groom. Collected her and on the drive home I noticed the sparse long hairs were still there, I called them and drove her straight back! £47 is alot of money, this included a deshed, I was told that yes she is short haired but I shouldn't expect them to trim her!!! Shocking, they did rectify THEIR mistake but I'll NEVER take either of my dogs there again, in fact I cancelled an appointment for my other dog as she's 11 and I don't trust them whatsoever. I'm doubting they even washed my dog, she didn't and doesn't smell clean. This was the CANNOCK STORE. BE VERY AWARE. SHOCKING TREATMENT AND BLAMED ME! They took my dog, never discussed my expectations and STILL took £47 of my hard earned money.

"Great attention to detail and they love…"

Great attention to detail and they love dogs !

"Friendly and capable staff"

Friendly and capable staff. My dog is always happy when she arrives and leaves. Staff usually ask how I want her groomed although this time it was shorter than usual

"Excellent care for my reactive dog"

Staff member was lovely. Very understanding in grooming my young, reactive dog. They were patient and gentle with her. I would highly recommend.

"As Always excellent service from Millie…"

As Always excellent service from Millie & Poppy, our dogs are always looked after so well. One of them is usually very nervous and he has never been with them, the dogs just love going. The service is always excellent and professional definitely recommend.

"Let Down Yet Again!"

I have been using this groom room for years and have been really happy until the last year or so. I telephoned to check my appointment date for the two dogs to be groomed and was told it’s the 12th July, but they can only do one the other will have to wait until August due to no staff!!! This appointment was made on my last groom months ago, as a regular customer I find this unacceptable, and if I hadn’t called when I did when would I have found this out? The grooms are scheduled on a regular basis, and need there groom on time to wait for another few weeks is appalling.

"Good groom"

Good groom
Nice people, attention to detail good listen to the owner.
My dog seems ok when I collect him.
Good timing, was told an hour and half.
Dog was ready when I went to collect.
Very efficient, good system they have in place

"Honey looked lovely"

Honey looked lovely. Ready on time Very pleased overall

"Rolo looks amazing and he’s really at…"

Rolo looks amazing and he’s really at ease going into the Groom Room. Staff are so lovely.

"Didn't know how to handle our small…"

Didn't know how to handle our small dog. Told us to book an appointment with 2 people next time but you can't do that online. Rude at the end too