The Groom Room

Animals & Pets
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735 reviews
Overall Rating
Customer Reviews about

The Groom Room

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J Kedian

5.00/5.00

"Very good dogs were looking great"

Very good dogs were looking great

04/07/2024

Dianne Innes

5.00/5.00

"Our baby loves getting pampered and…"

Our baby loves getting pampered and spoilt by the staff here!! They are a gifted team who prioritise animals. Laya will be back and thanku for looking after her so well.

04/07/2024

Sarah Barron

5.00/5.00

"Very kind staff that made leaving the…"

Very kind staff that made leaving the dog for the first time easy and Jessie looked amazing after

04/07/2024

Helen CARTER

5.00/5.00

"Great grooming"

Kind, groomers did as requested

03/07/2024

Lucy

1.00/5.00

"Abuse to dogs!!!! Do Not Use "

I arrived yesterday to see Frank (the manager) tugging on my dogs ears whilst brushing with my dog yelping in pain. Everytime my dog, Mabel moved he shouted NO in her face! I arrived slightly early so could see what was going on, although Frank didn’t know I was there. Unfortunately the girl I have used for the past 3 years has left to go on maternity leave. I get constant calls to rearrange my appointment, it’s extremely disorganised, the girl on the desk was less enthusiastic and yawning. Her claws have only been clipped on one paw so now I have long claws on her other leg….i will officially be making a complaint to head office as well as posting on social media about this service and to warn others. I drove home in tears and was too upset to even confront Frank. I will never return again.

03/07/2024

Neil

5.00/5.00

"Fantastic patient staff"

Fantastic patient staff

03/07/2024

Deborah St Clair

5.00/5.00

"The staff were helpful and treated the…"

The staff were helpful and treated the pups well. Also they called to check what cut was wanted for Bear as he has been shaved on his tummy due to his illness and his cut was very considerate.

02/07/2024

Lynette Lune

5.00/5.00

"Handsome Fred "

Freddy looked and smelt amazing

02/07/2024

Macaulay Cooper

5.00/5.00

"Excellent service"

Very friendly and the service was excellent. My dog was well taken care of and his coat looked and smelt great afterwards.

02/07/2024

Martin

5.00/5.00

"Excellent kind service"

Excellent kind service. My lad always looks so smart and happy once he has been.

02/07/2024
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