"Setting it up"

Got my PoochPlay about a month ago and can’t get past the setting up stage on the app. Have sent loads of emails with no reply. Very unhappy with product.

"Unacceptable"

Order was accepted but no item sent. My emails are being ignored.

"Bestilte en tracker fra nettsiden…"

Bestilte en tracker fra nettsiden 07.09.2022. Kun fått ordrebekreftelse. Sendt de to mailer med purring. Null svar! Elendig kundeservice

"The battery life is appalling"

The battery life is appalling, states it lasts upto 6 months, I have had to change the batteries twice in a week, I have emailed 3 times about the situation and asked for a refund but no reply.

"S#ITTIEST CUSTOM SERVICE EVER"

ordered the product 3 weeks ago and it sill hasn't arrived. have emailed them twice about it, but NO CONTACT from their side. last time asked money back, still no reaction from them

"Disappointing"

It’s been great for over a year but there is a fault now. The screen that’s appeared is telling me to update to a more expensive model and I can’t close it down. I’m really disappointed as I have sent three emails to customer service and had no reply.

"Cant wait to compare my stats with my…"

Cant wait to compare my stats with my Spaniel??? 🤨 😁

"Never arrived, communication ignored"

Ordered direct from website two weeks ago. Never recieved any update regarding my order and still not recieved. Ironically website states next day delivery! Have emailed three times and contacted via Facebook for a refund however no response. Terrible service. Just want my money back.

"Very happy so far - every dog owner should have one!"

I use this product to keep track of my dogs activity. It’s fanstastic! Really interesting to see what he does during the day (mostly sleeping...English bulldog).
Would 100% recommend. Great way to monitor your dogs activity and keep you on track keeping them fit.

"Best option for a tracker"

I did not know what to think before getting this app for my dog as I have tried a few before and was not fully satisfied. This app gave not only information about my dogs daily exercise intake and needs but also recommended amount of protein needed and helps me keep track of any appointments for my puppy.

You will not regret downloading the app.