"Purchased this in December"

Purchased this in December, but had to wait 3 weeks for it..... and have had no issues until 4 weeks ago.

The plastic sleeve on the clips has split and slides off the clip, luckily we spotted it as otherwise we would have lost it.

I have emailed them twice and no response. I have also tried to contact them via Facebook but this is the message, thanks for messaging us. We are away at the moment and will reply to you shortly. Thank you for your patience.

They haven't got back to me.
It is extremely frustrating as it does work quiet well and recommended.

I would advise looking for other trackers as the cusotmer service of Poochplay is terrible.

"Never sent tracker currently disputing…"

Never sent tracker currently disputing with PayPal but no refund given yet no response from pooch play shame as 1st tracker came but 2nd has never come starting to think I will have to write money lesson learnt and promoted at Crufts 😤

"Terrible service"

Terrible service. Purchased tracker but it didn't arrive. Contacted them several times as online tracker kept saying order is still being processed. Had no responses. Luckily I paid through Paypal and Paypal are refunding me.

"Very disappointed"

Very disappointed. Yes I can see what dog has done each day and it APPARENTLY backs up. To where who knows. 2 emails to PoochPlay. NO RESPONSE. Wish i had not bothered. Investigating other apps.

"Very disappointed"

Very disappointed. Couldn't get it to work no matter what I did for the first 3 days. New battery was needed. On the 2nd day of wearing it the tracker came out of the holder on a 6 acre field never to be found. 2 emails later they have finally got back to me saying I should have bought the extreme band not the clip on. I have the clip it's the tracker that popped out the clip was fine

"Really disappointed with product"

Really disappointed with product. The customer services are terrible have emailed them on several occasions and still no reply. There isn’t a phone number on there website so you cant even call them.

"It's exactly what i needed it for my…"

It's exactly what i needed it for my dog, and the diet plan is amazing!

"Amazing customer service"

Amazing customer service, can't fault it 😁

"Great customer service turned sour"

August 2018: Good response when you contact pooch play, very polite and prompt customer service. The app has recently updated which is an improvement on the earlier version. Long lasting battery.

January 2019: I emailed them on 26th December 2018 regarding a fault (possibly with the app) not expecting a prompt reply as it’s Boxing Day but still expecting a response within a few weeks. It is now the 31st January 2019, I have chased them 3 times via email and still have no reply. Very disappointing. The one thing I used to love about this company is their customer service but my mind has changed.

"Don't bother with it."

Don't bother with it. Pretty useless.

App's design is too basic and the tracker does not really work most of the days.