"Does exactly what it says on the tin"

Does exactly what it says on the tin

Japanese knives perfect

"Sharp knives again"

I used a local service first who managed to make my 3 knives blunter than before I handed them over. I'd been considering Blade and Butler and should have gone with them in the first place. Quick turnaround and nice sharp knives again. Would say though that my smallest paring knife now has a smaller blade. A little expensive when you add the delivery costs on top.

"Great service!"

The service was really good, fast and safe. Indeed a bit expensive for me, but worth it because the knives are now super sharp. Unfortunately I couldn't send one of them from the set, but will have to wait to do that later (didn't find a price for 6 knives, just 5 or 7!).

"Terrible craftsmanship and finish"

Terrible craftsmanship and finish, with no regard for quality or detail.
I dropped off 5 kitchen knives for sharpening and two tip repairs. They were in good condition, but were returned with wavy, inconsistent grinds that don't match on both sides of the blade. The heels were rounded with a rough finish, some even had visible nicks. The grinds were left coarse, and the only polishing was on the branding, which has been partially removed (and looks awful).
While the knives were sharper, the grinds were much steeper and not matched to the original factory angle, making me doubt they will stay sharp for long. I highlighted these issues to Blade & Butler with photos, but they insisted the "bevels and sharpening are absolutely perfect and 100% percent in line with stated procedure, outcome and protocols”.They offered to resharpen, but I declined based on their standards.
I am incredibly unhappy with the service, as I now need to pay someone else to fix the damage.

"Old Global Knives"

Our global knives had rust spots on and were quite blunt. The bread knife needed reserrating. We were going to buy new ones but decided to give BladeandButler a go.

They were excellent. Our knives looked like new and were very sharp! A quick and easy service to use. Highly recommend and we will definitely use again

"A great service"

We had some knives only a year or so old which had become very dull. I was very happy to find this place; they know what they're doing and the service is great.

"Excellent service"

Excellent service, had some vintage good quality knives I inherited from my Italian grandmothers house, been in storage for years, so pleased I found this site. Very easy process with Blade & Butler, knives are now unbelievably sharp I use daily for bread etc. would only comment when returned covered in brown tape to cover knife sleeve so presentation in box bit tatty. I will definitely recommend them also very speedy service.

"Great sharpening and great service"

Great sharpening and great service

"20 year old Globals brought back to life"

Brilliant service and fantastic outcome. I used B&B to sharpen up some 20 year old Global Knives that had been mistreated, put through the dishwasher, dropped, chipped...etc. They were returned literally like new. Ultra sharp and the chips had been smoothed out. Will be using them again for our other knives.

"Definitely not for expensive knives."

Firstly, the good points. Good marketing. Easy postal service for sending and receiving your knives back, relatively quickly, depending on the service you choose.
Now the bad. I sent 5 high quality folding knives off to be restored to a factory edge in order to sell on second hand.
Five knives returned in much worse condition than when sent. All five had uneven grinds. One side much higher than the other. All the knife tips had been blunted for some reason. One had been heated so much during grinding that the blade had changed colour. (This changes the structure of the metal.) Two knives had grooves cut into the blades and on all five of them, far too much metal had been removed than was necessary.
I received the knives back on a Thursday and contacted the company on the following Monday. They did respond almost immediately and asked for photographs which I sent. They also asked if had read T&C's which I had. They then promised to respond within 24 hours.
I waited 5 days and emailed again, and they said that they hadn't been able to reply because of a problem with their Email server!
Before sending knives to this company I specifically sent emails asking if they were able to sharpen recurve blades and a particular high end powder steel, and they assured me that they could.
To summarise. No doubt a reasonable service for cheap, blunt kitchen knives where aesthetics are not a concern. For anything expensive or collectable, in my experience, then absolutely not. Unable to sell now due to the poor condition.
They have offered for me to send them back for additional work if I pay the postage, but after this experience I think I'll avoid.
Photos all retained.