"Excellent service from B&B"

Excellent service from B&B. We ordered a 5-knife option. A package was sent to us to safely send off the Global knives, which were returned a week or so later very well-sharpened.

"Great and simple experience! "

This was such an easy interaction. Box arrived promptly and included the interim knife I had ordered. Packaging was secure and turnaround to have my 3 knives sharpened and returned was prompt! My global knives had many nicks. All gone and sharpened like new!

"Used to be able too have my knives…"

Used to be able too have my knives sharpened locally for £3 per knife but person now retired. Found this service while trying to find another local service (no luck). Found it very easy to use and very pleased with my knives. One star lost due to price - expensive for retired me but better than trying to use blunt knives!

"WoW - I have new knives again! 😊"

WoW! What a brilliant service. From start to finish Blade and Butler courier out a package that you can safely put your knives in, you then send them back via courier, they sharpen them (unbelievably) and then they courier them back to you... all within a week.
AND WoW - I have new knives again - I'm soooo pleased, i hadn't quite realised how bad my knives were and to be honest - they weren't expensive originally, maybe £50 was my most expensive one.
I really am very surprised and would definitely recommend to anyone who has any reservations.
Absolutely brilliant - am rummaging through my drawers to see if I have any others now.
Thanks a bunch from one happy customer. 😃

"Great system"

Great system. Ordered 5 knife package, box arrived a few days later and was returned promptly. I had 2 knives which had a big chip and I thought I would have to throw them away. No need to worry, all knives returned very sharp and no chips in sight.

"Excellent service"

Sent off 7 knives which were returned to me within a reasonable period in a nice and sharp condition and for a very reasonable price. All in all, very happy!

"Global Knives given a new lease of life!"

My Global knives that I have had for 20 years were in need of a good sharpen.
On searching for a knife sharpening service, Blade and Butler seemed to have good reviews and offer a slick service.
In short, they do exactly what they say!
The service is easy and very professional. The packaging for the knives arrived within a day or two. I used Evri delivery service which took a while (which is noted on Blade and Butler website) but when the knives came back, they were like new.
Fantastic service, great value and I will definitely be using their service in the future.

"Read"

I’ve given it a 3, simply because as the website stated, they make old knifes feel sharp again, so I sent off my best chef knifes and even included one which was completely round off at the bottom. They came back and I noticed they had taken a decent amount of the knifes blade material off to some knifes which didn’t really need. They had more orless just made an edge so wasn’t verry sharp, luckily I have a wetstone and have experience in sharpening knifes so all in all, don’t send them off to get sharp, send them off to blade and butler to get given a good edge on your knife however lose alot of knife. But they because easier to sharpen yourself

"3 good as new knives....."

Bought the three knife package and now my three favourite knives are probably sharper than when new. Second sharpening for these knives and find no fault with physical appearance. Customer service was prompt and helpful when I had an email query.
Will use again and would recommend.

"Responsive company"

Edit: increased to four stars following company's response to point about steel being removed.

Original:

The good: well, the knives came back sharp. And that was the primary purpose of using the service, and I can't complain about that. So that's good.

The not so good: two things - (1) a lot of steel was taken off the knives. I mean a lot. Looking at the reviews here, other people have made the same comment. Maybe this is buried somewhere on their website, but it's not on the main 'how it works' section of their website. (2) - the 'how it works' section of the website also doesn't mention how the default, cheaper shipping option only insures your knives for £20. I only really clocked this after I had bought the service and had a bit of stress wondering if pricey Japanese knives would actually make it back to me.