Bladeandbutler

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363 reviews
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Bladeandbutler

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Tom Knight

5.00/5.00

"I didn't even know how bad my knives…"

I didn't even know how bad my knives where until I got them back! Great service, fast collection and return.

22/01/2024

Yann Harrison

5.00/5.00

"Incredibly sharp knives"

Incredibly sharp knives. Completed efficiently and in a short amount of time. Chris was very helpful and I will definitely be going back.

22/01/2024

Barbara

5.00/5.00

"Excellent service and quality and quick…"

Excellent service and quality and quick delivery thank you

22/01/2024

Alan Rhodes

5.00/5.00

"Great Service, very fast returns"

Sent of my knifes to be sharpened, unfortunately Evri delivery was used for the initial part to send me my sleeves, and took what I can imagine a century to arrive. I sent my knifes with DPD delivery, had them sharpened and shipped back to me all within 4 business days but I cannot blame you for Evri’s incompetence. You received, sharpened and returned before Evri could only do one job lol.
My knifes were very bloody sharp so well done, did my own tomato test too and they did well. Overall thank you and I’ll see you again in 6 months

22/01/2024

Christopher

5.00/5.00

"I have cooked all my life (now aged 85…"

I have cooked all my life (now aged 85 and firmly believe a sharp knife is far less dangerous that a blunt one!I Discovered your service after giving up on a Cardiff knife grinder who never got them SHARP!! I am 100% satisfied with your service ....you get what you pay for...a good maxim. Discovered you a bit late in life!!

21/01/2024

Christopher Smith

5.00/5.00

"Great Service"

Easy to use box arrived as expected, returned with blunt knives and about 5 days later, knives returned beautifully sharp without large chips! Very happy with service.

21/01/2024

Kitty Lion

5.00/5.00

"Swift delivery, sharp knives, fingers crossed they last a good while now"

My knives aren't expensive ones but they have sentimental value to me. I remember the days when a guy used to come to your door and sharpen knives, but that hasn't happened for many years now. 😊 I am hopeless at sharpening them myself and always make a pig's ear of it.

I am not a professional chef or cook, and I do a limited amount of preparation, so I wasn't sure whether an average of £10 per knife was worth it, but I decided to try.

The delivery service worked well and I was only without my knives for less than a week overall.

I sent three non-serrated knives to be sharpened and they certainly are very sharp indeed, I just hope they remain sharp for a good long time.

21/01/2024

Lee.

5.00/5.00

"Knife sharpening"

Shipping was fast (I used Evri) and the knives I sent in to be sharpened came back better than new. I would highly recommend 👌

21/01/2024

SPatty

1.00/5.00

"Not Happy- On first impression our order to have 5…"

On first impression our order to have 5 knives sharpened and returned was great. The packaging and shipping time was very good. We even got their recommendation temp knife (which is now sharper than our £800 knives) for use whilst our 17yr old WÜSTHOF Classic knives were being sharpened (one repaired) for the first time since we purchased them. Until early that year 2023 they did not require much sharpening tbh and we always got on well just using the sharpening steel that came with our knife set/block.

My husband wanted to surprise me for my birthday and have the damaged knife repaired and also have the others sharpened as a bonus. When they arrived, they looked great and worked well for a few months. Then they started to quickly lose their sharpness. It’s been a very stressful year for health reasons for me otherwise I would have posted this sooner. Even the back of the knife cut better before we had them sharpened than they do now. Not only are they no longer very sharp, but now they are getting rust spots and water marks all over them which they’ve not done in 17yrs of owning them. I’m quite frustrated if I’m honest… I would argue they cut better before we sent them to Blade & Butler than they do now 9mths after they were apparently professionally sharpened. So now we have an £800 block of knives that definitely don’t pass the tomato test and struggles to cut, celery, tomatoes, cooked or raw meat well. Not impressed.

Edit to 1 star since their reply: I don’t appreciate being gaslit and essentially called an idiot. We kept these knives in very good condition (bar a flame accident with a handle and trying to cut something that was too frozen which damaged the chef’s knife) for over a decade with no rust issues and have not changed how we cleaned them or treated them. They don’t go in the dishwasher. They are hand washed in fairy liquid and hand dried and put away. Everyone of the knives YOU sharpened now will rust if wash and not dried immediately. You have removed or damaged something in your sharpening that has caused this because our other knives that we didn’t send off, do not do this! Our knives required very little “maintenance” in regards to keeping them sharp before and now we are having to use our steel with every use… we’ve never in 17yrs used a sharpening service and tbh only sent them off to have the large chef knife repaired and the others being done was meant to be a bonus, but has left them damaged as well. Owning knives shouldn’t require a degree in sharpening. I have 20yr old Cutco knives that never need sharpening. You pay for this when you buy quality utility knives… I’m now wishing my husband had ordered the HORL sharpener instead. Our order number is R747302431 I’m not posting my personal information on a public page, no thanks.

2nd Edit: again with the dismissal of my experience to make yourself look better. WÜSTHOF Recommend a professional sharpening every 2 yrs, so why has your work lasted less than that, where previously we never had issues with our own maintenance? 😬

05/01/2024

Mr Richard Lloyd

5.00/5.00

"Blade sharpening"

The process from start to finish was extremely efficient and the end product was fantastic. Will use the service again.

30/12/2023
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