"DONT REPLY TO EMAILS... STILL WAITING FOR ORDER"

Wish I saw these reviews before ordering. Ordered 3 weeks ago and apart from the initial order confirmation email I haven't heard a thing from them! They don't respond to emails and don't give updates and just leave you hanging on waiting. No idea when my order is arriving, dispatching, nothing!

"Very poor customer service"

Very poor customer service. They don’t answer the phone for an hour or answer emails. Then hang up on you. Sent out with parts missing. Can’t order missing parts over the phone.
Avoid this company!

"Doesn’t even deserve one star but had…"

Doesn’t even deserve one star but had to put one star to write anything!!! AVOID AVOID AVOID!!!! Do not buy from them!!! Ordered 5.5 weeks ago, only way I found out they have a 6 week delayed delivery thing going on was to email and ask where it was- zero communication! Zero responsibility for false advertisement in their website!! ‘We pride ourselves in our fast delivery service’ load of nonsense!!!!!!! Got told it was arriving Wednesday 3pm to 5pm and guess what didn’t come! Got told would arrive Saturday! Tracking didn’t even work said due to arrive 8.47am and text me to say it’s arriving 7.47-9.47am at 9.48am- still had not come! Best laugh is after nearly 6 weeks waiting on something that was for my sons birthday they’ve not even sent the right pieces and I have random instructions and spare wood for a climbing frame I didn’t even order and the one I did order was missing the sides and the roof. Customer service just don’t care about anything and are a joke. The company is a joke! I’m going to get in touch with every possible place I can about the crooks and sneaks that this company are!!!!

"Deceptive delivery date"

Advertised a 7 to 14 day delivery and then once you inquire about the status they say actually it's 4-5 weeks due to unprecedented demand. But if you look at the comments this is obviously a pattern. They should be honest up front so people can make an informed decision. This is just deceptive.

"Please avoid this company total rip off. Once you buy something they wont answer your emails and calls. Avoid"

Please avoid this company total rip off. Once you buy something they wont answer your emails and calls. Avoid

"DO NOT USE THIS COMPANY"

DO NOT USE THIS COMPANY. AWFUL, AWFUL EXPERIENCE!!!!!

Website states delivery is 7-14 days. 3 weeks later I’m still waiting!!!!! Emails go unanswered and phone lines are always jammed - presumably with people complaining all the time!

AVOID AVOID AVOID!

"Please Don't buy anything from this so…"

Please Don't buy anything from this so called company, My daughter brought a electric car Jeep-Red £182.94. It doesn't work never has done. We have sent photos and over 20 emails. And they just keep wanting more photos of the battery. It doesn't work. you've sent her a faulty car. Now you need to give her money back and come and collect it. This was meant to be a birthday present for my Grandson... so thank you for nothing. We have a very upset little boy.

"Ordered a double round pole swing set"

Ordered a double swing set. I was putting this up for my 8 yr old sons birthday. I had to go out and buy some washers that were missing, that I can deal with, although annoying.
Then when fully assembled, it started to tip in use.
That was when I got annoyed. This was for my sons birthday and now I could not let him use it. There is no mention in their listing that it needs any sort of anchoring. I emailed them, they told me it doesn't need anchoring but they sell anchors if needed, rubbish, they definitely need anchoring or cementing. I wouldn't have minded if they told me before the purchase.
This is a health and safety issue involving children's safety, they need to be fined for incorrect misleading information.
I asked if they could make amends and send me the anchors free of charge for my troubles, they declined, hence this review.
Do not use this company!!

"If I could've gave 0 stars"

If I could've gave 0 stars
DO NOT BUY!!

Sold me a broken quad for my daughters Christmas present.
Have taken zero accountability and have says its only a few weeks warranty when I purchased it October for Christmas present

Also have a large following on social media so will be outting them there. They are all scammers

Now have to go over in person to resolve matter. Avoid at all costs

"DO NOT USE THIS COMPANY"

Ordered an electric scooter for our son for Christmas. Obviously hid it away and the day before Christmas Eve we went to take it out of the box to charge it. Only to find it was a used scooter full of mud scratches and a light was on. My sons Christmas was ruined as this was the main present what he asked santa for. It gets worse … upon emailing and ringing the company 8 times I’m getting the same email asking me is the item still in its original packaging when Ive confirmed numerous times it is. They are delaying collecting the item and won’t refund me until they have collected it absolute scam and again as previous reviews am unable to purchase another one until I have a refund absolute disgrace of a company I will be making this public to warn people of this company DO NOT TRUST THEM !