"You CAN have your cake, and eat it!"

In the past I have ordered two Sachertorte cakes with personalised messages piped on, and an Apple Strudel. The latest Sachertorte was heart shaped for Valentines Day. My wife was very happy with this, and even let me have a slice!
We've really enjoyed the cakes and Strudel, and will definitely be ordering again.
These items were well packed.
The delivery company, Packfleet, sent an email with a 'Track Delivery' link which showed a map with the driver's location. A nice touch was the location of the vehicle was shown as the Austrian flag instead of the usual van/lorry icon. The drivers were friendly, and handed me the cakes, rather than placing them on the doorstep.

"Lovely cake - DHL delivery monumentally bad "

The website, online shopping and the cake were superb and very much appreciated

No stars at all to DHL delivery. Despite clear ‘fragile’ and ‘this way up’ labels on the excellent packaging, they brought the package to the door upside down and then THREW in on the doorstep to take a picture of it rather than gently hand it to me. The icing on the cake was therefore damaged and broken. As the cake was for a birthday celebration the next day we tried to patch it up as best we could. The cake was just lovely but what a shame that the delivery service was so bad.

A tragedy that such a lovely product should be treated so carelessly by DHL delivery service.

"Hi everyone a great customer service & delicious cakes"

Hi everyone, I would just like to add a follow up from my previous review where I had a misunderstanding about my order. The customer service has been excellent & the fault lay in me having noted down a telephone number from an older email & I did not know the number was no longer in use - so my replies were not seen by the company :-( The Cakes & biscuits are fantastic, my Austrian friend who I bought them for said they were delicious & I will be ordering more in the future . Jo Whyatt

"Absolutely the best Austrian cake…"

Absolutely the best Austrian cake experience in the UK I have experienced so far (second only to my Austrian Mum).

"Kipferl are really good to deal with"

Kipferl are really good to deal with. Great products and great customer service.

"Wonderful customer service "

Excellent communication, a little issue was cleared up straight away for me. Lovely and very trustworthy company, highly recommended

"The cake I ordered for my grown…"

The cake I ordered for my grown daughter's birthday arrived on time and well packaged. It was beautifully decorated and was absolutely delicious. Everyone loved it. Thank you for a shopping delight Kipferl.

"Outstanding Service and Yummy Treats!"

I have ordered twice from Kipferl and I am happy to report that their cupcakes are absolutely lovely and the service I have received is nothing short of outstanding! I had mine delivered all the way to the bottom of Cornwall. Filled with flavour, their bakes are perfect for any occasion! Thank you!

"Terrible"

Terrible. Absolutely terrible and I’m never coming back to this place. The waitress was awful in insisting that the table was needed back within an hour. She was pushy and horrible about it. It totally spoiled a very special ocasión. Your policies are not made clear on your website and your staff is awful. Never coming back here and would never recommend this place to anyone. The cake was terrible as well. Zero stars."

"The order never arrived"

The order never arrived. DHL advised that delivery would be done, and then disappeared off the face of the earth.
The company was receptive and apologised, and promised to re-bake order and send to me the next week.
That never happened. When I asked when order would arrive,I was told that they had done other orders and would do mine the following week.
After 2 weeks, I cancelled.