"**Review for HOB"

**Review for HOB

I am extremely disappointed with my experience with HOB . After waiting three days for the correct bed delivery – having initially received the wrong one – I am still left without a bed after over a week. The delivery driver had assured me he would arrive within two hours, but I’m still waiting well beyond that.

I feel my patience has been stretched thin throughout this entire ordeal. As the holiday season approaches, this delay has severely impacted my time and I’m falling behind on my Christmas shopping. To make matters worse, the customer service regarding this issue has been shocking. Communication has been lacking in at a customer service level and I am left in the dark about when I can expect my bed to arrive.

Given the circumstances, I believe a discussion about compensation for this inconvenience is warranted. Yet HOB declined Unfortunately, this experience has left me questioning whether I would recommend HOB to others.

"Great quality beds"

Great quality beds, excellent customer service and all round 5 stars.

Will be returning for down stairs furniture in the new year!!!

"I’m over the moon with my custom…"

I’m over the moon with my custom emperor bed , it’s just perfect!

"From the moment I was in contact with…"

From the moment I was in contact with the company it’s been nothing but amazing customer service keeping me updated on our sofa throughout the process.
Once my sofa arrived I feel in love it’s amazing.
I measured the sofa wrong and when getting back in contact with the company they done nothing but tried to help and even offered to cut it down to the right size thankfully I found a way to make it fit together by rearranging the pieces so I am keeping the 12ft sofa.
It’s the perfect sofa.
I could not recommend this company enough.
Good customer service is so rare these days.

"Quality products and service from start…"

Quality products and service from start to finish and clear communication. Very happy with the service and product

"The dream bed "

I had imagine this bed for my kids as I saw it on Instagram and didn’t think it’ll be possible. HOB furniture has made the most perfect bed for my girls and we love it even better in person.
Communication was fantastic from the start and they kept me updated.
The bed arrived even sooner than anticipated
The delivery and install was also nice and smooth and took less than an hour
Although I paid a little extra for the install is was worth it

"I’ll confess we had some issues"

I’ll confess we had some issues with production and delays, but I always try and take the view that this is when you get to see the quality of service provided.

I have nothing but good to say about the experience, friendly, helpful, responsive are a few of the adjectives I would use.

The delivery service alone was great and so many suppliers see that as drop and run away whereas he was genuinely helpful and easy to work with

"Excellent company to deal with very…"

Excellent company to deal with very friendly and helpful. Delivery team were excellent and my son and grandkids lover their cinema sofa

"Would Definitely recommend for all furniture , great variety and amazing quality "

Amazing quality , very friendly owner great customer service , love my new bed and mattress .Definitely recommend!

"Absolutely in love with my new sofas!"

Absolutely in love with my new sofas!! The whole process was very easy and communication was amazing the delivery was on time and the guy was very nice thanks all at Hobs fantastic service