"Thank you for my beautiful bed"

Thank you for my beautiful bed, excellent communication via Whatsap and over the phone, from ordering to delivery it took 3 weeks, very happy customer

"Purchased my dream cinema sofa from…"

Purchased my dream cinema sofa from here, communication was excellent, all delivered on time and the quality of sofa is exceptional, slight issue with cup holder being scratched however HOB were excellent and had them replaced for me 4 days later

Thank you will recommend you for sure

"Swivel and queen chair"

Recently purchased a swivel and queen chair from here. I received the exact design, color and fabric I was looking for. Their communication system is very good, with regular updates. Delivery timing was also just as told from the start. I would highly recommend this place for all your furniture purchases, as they also have other things of interest.

"I bought Sofa ,Good quality of Sofa and…"

I bought Sofa ,Good quality of Sofa and delivery service.

"Use caution! A very mixed experience on a cinema sofa. "

A very mixed experience so please use caution when buying from here. In general initial communications was OK (but you often have to ask several times for things), with material samples being provided and my order for a cinema sofa eventually place with a custom fabric selection. The manufacturing process was as per schedule and delivery process was smooth. (Though I was charged twice for delivery, with a refund currently being promised).

However, when delivered, the sofa fabric was a very different colour to what was selected, and the style of the sofa seating and cushions not as advertised (with additional piping on the edges). When enquiring about these I was bluntly informed the piping was required on this material (although the rest of the lounge does not have it) and if I didn't like it they will collect it and I could have a refund.

While a fair (and legally required) gesture there was no apology for any of the issues, no mention of the colour difference, no offer of compensation, and no offer to fix or correct anything. Essentially meaning I would be back where I was without a sofa 12 weeks ago.

I don't have the time to go through the process of purchasing a sofa again, and the quality is OK, so I will have to accept this as a lesson learnt this time but will not be dealing with this company again. Please use your own caution to make sure you actually get what you order.

In update to the HOB reply:
I was very clear with the delivery drivers (who took their own pictures) that the colour was very different, that I was not completely satisfied, and that I would be raising my concerns.
I would happily add my pictures here to illustrate my feedback if Trustpilot allowed.

"This company is amazing!"

This company is amazing!! From start to finish Emma and Lauren were so accommodating and nothing was too much trouble I couldn’t decide on a colour so they sent samples as well and recommendations from their experience, they kept me updated throughout and when it was fitted it seemed slightly too big for my room for my drawers to fit, again this was no problem they took the frame back made it smaller to my measurements and came and refitted it without any extra charge even though this was no fault of theirs! The customer service from Emma and Lauren is truly outstanding, I mean the bed is amazing but nothing compared to the experience received from these 2 amazing ladies ⭐️⭐️⭐️⭐️⭐️

"Great service"

Thank you for my beautiful bed, excellent communication via Whatsap and over the phone, from ordering to delivery it took 3 weeks, very happy customer

"AVOID"

AVOID
I ordered a Copenhagen modular boucle sofa approximately 3 months ago. Unfortunately my experience with whoever is replying to their what’s app messages has been really bad as the person was extremely rude. I paid for the sofa through a third party finance option so when I completed my order I received an email from the finance company. When I asked to receive an Email confirmation of my order from HOB as well with a tracking number etc (as any professional company would do) I was told that it would be better to cancel my order as I was “pressuring them” and they were too busy anyway. The only reason I didn’t cancel the order was because I had already paid my first instalment and I was worried I wouldn’t get a refund from the finance company. Nearer to the time for my delivery I called to get an update where they couldn’t even find my order number and I was asked to confirm my sofa’ s fabric as it wasn’t clear in the system that I had actually chosen a fabric (which is not possible as the order cannot be completed if you don’t choose this option) showing they weren’t even aware of my choices at that stage. The sofa is aesthetically nice and the delivery guys were really helpful but there is an issue with the alignment of the feet. When I reported that they told me that they will arrange someone to come out and put the foot back in place for me! Two months have passed since this message, nothing has been arranged and my follow up message was ignored. The furniture are nice but the communication and professionalism of this company is unfortunately really poor for luxurious and high cost furniture.

"So so happy with our sofa"

So so happy with our sofa. The quality is excellent. Customer service on the phone and via WhatsApp was brilliant and the couriers were really helpful. We were sceptical due to previous scammers but after having various conversations with the team over the phone and given reassurance of photos and videos we are so glad we made the decision to place an order. Will definitely be recommending

"I recently purchased the Royal Dubai tv…"

I recently purchased the Royal Dubai tv bed and Zara cinema sofa from HOB furniture.

The design team helped me customise the bed and sofa to suit the vision I had. I had a few size alterations needed to accomodate my house for access reasons and they were very helpful.

I chose the gunmetal marble fabric for the sofa and it is accented by a white piping trim on the Zara. My guests have been very complimentary and it is always a conversation starter as it’s so beautifully crafted.

The metal frame on the bed is gold and I chose a light cream velvet fabric for the upholstery. They have done a marvellous job on both pieces and I am over the moon.

The customer care team even followed up after delivery to make sure everything was up to standard, which I appreciated. They really value their customers and you can see this through the entire experience. I would recommend HOB furniture to everyone.