"3 attempts to get correct sofa "

Sofa
Very stressful and unnessessary rudeness from the lady the runs this company.
It took three attempts to get our Cinema sofa right after numerous mistakes.
Whilst we are happy with the final sofa we have finally received, no one should have to threaten small claims court to get the goods they paid for.
Faulty goods is unacceptable but her response was “well we won’t be making it a third time, and I don’t have to refund you”.

Very poor communication. They stop responding on WhatsApp when they hear their goods are not up to standard and then don’t answer the main telephone.

Would not recommend due to stress of dealing with them as a company.

"Great Service "

HOB was great with getting my Sofa and Beds delivered. They arranged a time and date that was convenient for me. They called 1 hour before coming. The boys fixed the bed and placed the sofa where I wanted it to go.

will return to HoB when we get a new house. GREAT SERVICE

"Best bed I’ve ever bought "

We ordered and
emporer bed. It is HUGE!
It is solid wood, heavy and really good quality. The finished look is immaculate. The mattress is of extremely good quality it feels expensive and it was! I would recommend this product to anyone! There are some mixed reviews where there have been some issues but I received amazing customer service from the start when I enquired about the bed through until after delivery. My advice would be have the delivery guys make the bed for you if you choose this size because it’s hard work lugging it up the stairs as it’s a very solid and heavy bed. 10/10 all round.

"Threatens customers who aren't satisfied with substandard product "

Absolutely disgusting service. Completely incapable company who enjoy threatening customers with the "travelling community" as they cannot admit fault. The owner of this company manages the whatsapp account and clearly enjoys harassing customers and making threats to overcome issues. After 3 attempts of HOB delivering the "correct" sofa. By correct i mean fit for purpose. If i could add photos to this review you would see exactly what i mean. The cushions you sit on were beyond a joke. Not sure who they have making this furniture but it is nobody with a brain cell. Clearly HOB do not get involved with manufacture as if the owner had a brain cell they too would not let products go out to customers in this state. After months of poor service I took the case to my bank and won after being told by HOB that i would not win and money was held. I wanted a sofa I could use so when cushions arrived that were useable i closed the case. At this point i was threatened by HOB furniture with people turning up at my property and was sent messages with proof my address had been given out. The police were contacted and I have made a full report to Trading Standards. Never in my life have i experienced such unbelievably poor and inhumane services.


REPLY- the liar here is you. I can upload photos of conversations of my order where at no time did you say I should not pick that fabric. Nor was there any discussion about filling until the 2nd delivery attempt of cushions. Show me where prior to the order I selected a filling. You can’t as it did not happen. So lies. I did not select a filling at any point! FACT

A complaint is not rude. You could not deliver the item promised after multiple attempts. And no issue loading photos onto your website for customers to see what you think was acceptable il do that. Delivery company was different every time. FACT
1st company were not aware they had to take into a room which they did anyway as your mess up. Next two were a company that phoned at 9pm on the day with no prior notice by you or company saying they would be there in 20 minutes and in fact turned up at 10.30pm. Have doorbell footage to prove it. So again lies from you.
Last gentlemen was lovely and laughed when he saw the cushions I had before the last were delivered. So lies again by you!

Yes I was on holiday. So what. My sofa was delivered in June and I went on holiday 5 July. Was not expecting issue to be on going from beginning of June into July and then into August. So what is your point

I did win my case hence the money was held as I had supplied enough evidence and have the proof of you telling me on WhatsApp money was held and you were annoyed. Then I sent proof to bank telling them money could be released as we had come to an acceptable outcome with final cushions. So you are the liar. Let’s hope I can upload WhatsApp communication to your website for customers to see your lies !!!

Sofa was not fit for purpose until last cushions arrived FACT!
you did not make collection attempts you threatened to send round Tommy from your travelling community and provided him my address telling me you would collect the sofa from my property no matter what.
I told you to wait until bank had confirmed money was released. Again written communication to prove.

The only liar here is you and your bogus third world company. FACT.

I don’t need freebies believe me. Nor if I wanted a free item would I have paid completely upfront. So don’t try that rubbish.

Again I told you in messages to not contact me as it was harassment and told you not to threaten me. Sure again I can upload that to your website. To prove your complete and utter lies.

The only fabrication here is your reply to a complete load of rubbish to try and save your reputation.

No problem. Police reference number is 43240398980 with TVP


Thanks again for your feedback which proves exactly why you were left 1 star which was more than fair. Take care now.

FURTHER EDIT: I will try and upload all photo evidence to your website which will probably not be accepted. I can also upload the email from TVP with PC name. So again do not call me a Liar. The bank cannot tell you that information you complete liar. Nor have i ever HAD TO stop / HOLD a payment with a company so you have no FACTS but again make things up to try and save your reputation. No company has ever spoken to me the way you have or threatened me with the 'travelling community' as you put it. END OF

"Excellent customer service"

Excellent company. Such friendly, helpful customer service. They made the process really easy and couldn't do enough to make sure I found the right sofa. Delivery went well and the sofa is extremely comfortable and looks fab! Thanks.

"Absolutely amazing sofa"

Absolutely amazing sofa, even though we use for our new cinema, it can be used all round the house. I cannot recommend enough. From beginning of order, to end. The order was made very quick, but our house wasn’t ready so company kindly held it for nearly a month and half for us. As soon as we were ready we called and it was delivered promptly. Quality is fantastic and it is not too soft but not too hard. We absolutely love it, love it, love it.

"Got my Sofas done from them"

Got my Sofas done from them, Amazing Customer Service from them. Explained to me what would be best for my requirements. Guided me through the process and Product is Top Class.
Highly Recommended

"Hob furniture went above and beyond"

Hob furniture went above and beyond! I received my custom made cinema sofa from the uk all the way to Cyprus and I love it.

"Beautiful furniture"

Beautiful furniture, i have brought two sofas from HOB and they are stunning and amazing quality 10/10

Will recommend and buy from again!

"Highly recommend"

Highly recommend, our sofa arrived yesterday. It’s stunning & fits perfectly- really finished off our cinema room.