"Good quality, easy ordering"

I found the ordering system reasonably easy to use. I found it best to know the lengths required and the style of pole before I started. It was good being able to have some of my order cut to the required length. Once ordered Poles Direct kept me informed and delivery proved good. The poles are of a good quality and look good now they are up.

"I ordered 3 curtain rails"

I ordered 3 curtain rails, and they arrived promptly and packaged well. They were very easy to,put up.

"Good quality "

Was worth the expense. Such good quality and all the information you could need to install.

"Poor communication "

Have previously ordered from the company and been pleased with the products. This time we ordered a curtain pole which said it had been delivered but we have never received. When we queried this we were provided a proof of delivery which was not our address. We were then told it was being investigated with the carriers and we would hear back in 3 days. This was over 3 weeks ago and despite chasing on email and the web chat, no one has come back to us with any further updates and we are now out of pocket for goods we never received!

"Love this company"

Love this company. Have used before and would use in future. Huge choice and range of prices. Good value. Arrived promptly. Well packaged. Great instructions. Happy with the quality of the product and looks fantastic. Just what I'd hoped.

"Clamping Screw "

This is the second pole I have had from Poles Direct , same poles but there was a slight change on the pole clamping screw , instead of a grub screw there is a countersunk screw which traps the pole . The screw is accessible from the top and it’s very difficult to access , poor idea .

"Nice wooden pole"

The pole arrived well packaged in good condition. It would have been useful to have had better tracking information though between despatch and delivery. The instructions were easy to follow, but getting the brackets fitted in a straight line took some doing. Now it is up with curtains hanging it looks good and we are very pleased with the look of it.

"excellent product "

good web site
ordered 2sets of poles arrived with days.
very good quality and fixings
would definitely order again

"Have used poles direct before and there…"

Have used poles direct before and there service is great

"Happy customer 24/1/2025"

My pole arrived on time am delighted with the colour and quality thanks