Poles Direct

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772 reviews
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Poles Direct

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Lorna Larmond

5.00/5.00

"The poles came within four day's they…"

The poles came within four day's they look fantastic up in my living room.Im so happy with my Matt black with chrome end hardware. I also spoke to someone from the sales team and he was very helpful.
I would surely recommend your company to friends and family.❤️☺️

31/01/2025

DB

5.00/5.00

"Excellent efficient service"

Great service, quick delivery& good product

31/01/2025

Jim Djouma

5.00/5.00

"Ordered what I needed and got what I…"

Ordered what I needed and got what I ordered quickly and high quality. As simple as that - will def use again :)

31/01/2025

PHILIP

5.00/5.00

"Poles apart!"

Poles apart! First class service. Arrived very well packed and protected. Nice quality. Looks good.lots of information if needed, and updates on order .would definitely recommend. Many thanks.

31/01/2025

Quita Holsgrove

1.00/5.00

"Ordered a curtain rail on the 15/01/25…"

Ordered a curtain rail on the 15/01/25 I am still waiting to hear where the rail is ,trying to get hold to someone to tell me what is happening has been next to impossible.I will never deal with this company again.

31/01/2025

Mr Gerald Tuffin

3.00/5.00

"O2ld mounting clips were simpler .…"

Old mounting clips were simpler and easier so I used the old ones.

31/01/2025

Jean-Luc Esnaud

1.00/5.00

"Still awaiting the refund for the…"

Still awaiting the refund for the products that I returned 2 weeks ago and the customer service is not responding

30/01/2025

Dani

1.00/5.00

"Absolutely appalling"

Absolutely appalling. I ordered a curtain pole and some curtain hooks over 2 weeks ago. The hooks came within a few days. However, 2 weeks later I’ve been chasing when my curtain pole will be here. First I was told there was a delay but it would be dispatched Friday and they’d upgrade it to next day, then I chased on Monday, still hasn’t been dispatched. Requested a full refund on Tuesday and was told I’d receive an email once it’s been processed. Yet again, I’m chasing today (Thursday) for a refund. Finally had an email for the refund but they won’t refund my £4.95 postage because I’ve received the hooks. Absolutely disgusting. The hooks were £3. I paid more for portage that the item. Stay clear.

30/01/2025

Sabrina Cook

4.00/5.00

"Lovely pole"

Lovely pole, love the simplicity of the design. Prompt delivery. Sadly the screw broke for the middle support bar so it's sat loose in it. Bit if a shame for a new item but still usable as a curtain rail

30/01/2025

Susan Fleming

5.00/5.00

"Very nice curtain poles"

Very nice curtain poles - exactly what I was looking for. Helpful online assistance through chat function - from a real person, not just standard canned responses. Would happily use again.

29/01/2025
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