"A traumatic experience made easy"

Buying a piano is expensive and can be traumatic. Lucas made the whole thing so easy - I spend over two hours trying pianos in the showroom in Fulham during which time I had the entire place to myself so that I could think about it carefully. If you already own a piano you have loved, the thought of replacing it is difficult anyway, but he talked me through all the options without pushing me towards any one brand or price point. I finally whittled it down to two, then to one, and then wasn't sure, so he arranged another appointment for me to back for ANOTHER two hours to try both grands again, and even then told me to go and sleep on it and not make the decision then and there! The piano I chose was carefully stored for me until I was able to take it, and the superb piano movers were in and out in 25 minutes, talking my much loved old grand piano away kindly and efficiently at the same time.
I am letting the new piano settle in and then I will arrange for it to be tuned etc through Lucas. I cannot commend them highly enough. Thank you to you all!

"Great servvice"

Great servvice

"Poor quality work"

If I had not directly telephoned your London office I would have received no advance delivery information for my purchased product which was advertised as being in stock.

As I previously wrote your packaging was inadequate and the package was not sufficiently or securely wrapped.

There were three small indentation marks on the product itself which were most probably as a consequence of this unless you sent a used product. I ordered a new product as advertised on your website.

Furthermore the documents case on the top of the package had already been opened. On arrival this contained only a half A4 piece of printed paper which was severely creased and scrawled up.

"Quick service, full report "

Quick service, explanatory letter about the valuation and reasons. Also insurance value suggestion. Highly recommend.

"Ireland order"

I was buying a slightly unusual piano that typically has a very long lead time. I live in Ireland. I found Coach House from their internet reviews and only ever dealt with them (Lucas) over the phone. Lucas found the specific piano model I was looking for in Germany, brought it to their UK workshop for prep and had it delivered to my house in Ireland very quickly. Delivery was seamless from their specialist piano delivery company, who sorted out all of the customs issues in advance - completely painless. Lucas was very knowledgeable and could not have been more helpful through the entire process. I would recommend Coach House to anyone.

"Coach House Pianos is a family business…"

Coach House Pianos is a family business with a credible history offering a warm interaction with musicians who are looking for guidance when making a serious investment. A wide range of pianos within comfortable showrooms is a pleasure to visit. I would recommend this firm without reserve for a personable reliable service.

"I recently bought an upright piano from Coach House Pianos"

I recently bought an upright Yamaha U1 piano from Coach House Pianos after a recommendation from my piano tutor. The team at Coach House - Dan and Jerry, responded to all my queries quickly and honestly. I was delighted with the piano delivery service and would highly recommend them to anyone looking to purchase their piano.

"I recently purchased a piano from Coach…"

I recently purchased a piano from Coach House Pianos and I have been delighted with the service I have received. Not only is it a beautiful instrument, but Coach House Pianos have gone above and beyond, with their professional support and expert advice. The showroom in London is beautiful, with a large selection of instruments, and choosing my piano, with the help of Gary and Dan was an enjoyable occasion. Delivery of the piano went smoothly and the complimentary service by Peter was outstanding. I cannot recommend Coach House Pianos more highly. Absolutely superb.

"Frankly, I wouldn’t go anywhere else. "

Frankly, I won’t go anywhere else. I have been playing the piano for 63 years. In that time I have had numerous instruments including pianos and organs. About 5 years ago, the internet led me to Coach house pianos where I found Aled and the Yamaha Clavinova range. I am now on my third Clavinova. Not because there is anything wrong with them but because they keep getting better. On every occasion my go to friend Aled, gave me sound professional advice and I am now the proud owner of a Clavinova CVP 909 PE which meets all my needs and more.i cannot fault the service provided by this company. Companies like Coach house pianos are few and far between . I just wish I found them years ago. Thank you guys for all your help.

"Excellent service from Coach House Pianos"

Coach House Pianos were prompt with their delivery after ordering. The product was well wrapped with the inclusion of a handwritten note…very nice!