"Excellent service"

They have excellent customer service. They always take good care of their customer’s, making sure they have a comfortable stay.
They have spa facilities for relaxation.
I always use them and my kids love the hotel.
For the type of hotel the price is reasonable.
Don’t forget to join their reward club

"Fabulous experience and great customer…"

Fabulous experience and great customer service, we will be back

"This hotel was great the staff are so…"

This hotel was great the staff are so helpful and professional the spa is amazing the only reason i can't give 5 star as our tv wasn't working well on a lot of channels as we wanted to chill in the room this was quit annoying however they did send someone up quickly to try and sort it and it was technical issue but this reuined our evening a little.

"The best 5 star hotel in London i've ever stayed at"

I don’t normally find the time to post reviews even though I know I should when I’ve had a great experience. However, I felt compelled to write a review for the Montcalm Marble Arch as it was the best hotel in London I have ever stayed in. I book a 5 star hotel in London every year for a break away every year for my better half and have been let down, however this time it was different.

The 5 star Montcalm Marble Arch hotel is immaculate and definitely deserves its 5 star rating, the room was beyond expectations (I selected the Montcalm Club Room), the staff were brilliant and they made sure I best stay. The hotel even let me choose a room aroma and custom pillows at checkout and had fresh fruit and a bottle of wine waiting for me in my room. Because I let them know it was for a for my wife they had towel designs and flower petals laid out of the bed for me. My Mrs thought I was great! However the hotel took it upon themselves to do this for me lol. I made full use of the hotel facilities whilst I was there including the spa, champagne afternoon tea, a meal delivered to the room and full English breakfast which was all top quality. The hotel location is also a stone’s throw away from all the great restaurants and attractions in central London and I will be staying there again next year. Can’t rate the Montcalm highly enough, if you want to surprise your other half with a London treat look no further! One of the main reasons our stay was a cut above the rest was due to the amazing member of staff ‘Izabela’ who was our guest experience executive, if you are planning a special gift for someone make sure you talk to her as she will make your stay incredible.

I found that the best price for the Montcalm was booking direct and signing up to the website for an additional 15% discount.

"CALM AMONGST THE CITY"

Shorditch M by Montcalm - attention to detail, awesome clean comfy rooms & the pool was lovely to enjoy a relaxing swim. Staff were welcoming & couldn't have done enough to help us enjoy our stay. Great location - will continue to recommend this hotel.

"Worst experience. Better off going Premier inn"

I stayed at the hotel and spa and must say I was extremely appalled.
The service was disgusting my room was not ready once we arrived and has to wait around. Once I got into my room discovered my bedding was filthy, no towels nor gown were provided and bedside table computer did not work.
I had booked a treatment at the spa and the receptionist did not have us feel welcome she was extremely rude. She offered everyone a glass of champagne except me and my partner and when I asked she said "we have tap water".
No one offered to help with my bags to my room.
After spending a lot of money staying there paying for treatments and staying for dinner and breakfast I would have expected a good service.
I was even over charged at the end having had put down a deposit for room charge and when I explained this she still over charged me.
It's safe to say I should have listened to the reviews and will NEVER stay at this hotel again.
I complained to the manager and explained being over charged but as expected... NOTHING.

don't make the same mistake I did.

"M by Montcalm :: Highly Recommended"

We received a complimentary upgrade and given a large two bedroomed suite for our stay. The whole experience was faultless. There are too many individual praises to list, however most of them relate to the friendly and helpful service we received from all the staff. We were made to feel very welcome and very comfortable. The hotel and facilities were very clean and well looked after...also, the cooked breakfast delicious and plentiful. I highly recommend the Montcalm.

"2 nights"

Good location, annoying house keeper, loading park and neighbours in the morning.

"excellent"

Great staff , location, lovely room and will be back!!!!!

"Service minded"

Upon arrival you feel very welcome. Their service level is very high, genuine and serieus with a smile. They are very helpfull and friendly. The room is good, convenient and has all the extra's you need. Location superb!