"Reservations procedure unimpressive"

I firstly booked on-line and received a reservation confirmation and then when I called up to extend the booking the person I spoke to could not find the booking reference on the system. I am still waiting for a confirmation email to confirm extension of the booking.....
Way more time consuming than it should be!

"Excellent Boutique Style Hotel..."

Fantastic staff and rooms. Overall service is faultless.
Only niggle this time was that a new nightclub has opened across the street...lots of noise from midnight to 2-3am.

"Impeccable service and wonderful comfort."

stayed the last two weekends at the hotel. first time was to celebrate my partners birthday. pleasantly surprised on check in to find out we had been upgraded to a duplex suite, which was simply stunning. it was so good that we did not want to leave. returned for sunday and monday night of bank holiday weekend and this time we were in city suites across road. not the same standard as the duplex in the main hotel, but still wonderfully comfortable and homely and the attention to detail by staff on both stays has been superb. there is something very pleasing about a hotel that all the staff take the time to wish you a good day/evening whenever you pass them. good manners cost nothing and this hotel has it abundance. just a few little niggles about our most recent stay, the towels in the bathroom looked a bit tired and bedraggled and one of them had a hole in it. the turn down service did not happen on our second night of the stay and they charged me for a newspaper that i did not request. but this is just small details compared to the overall experience. if and when am able to do so again I shall be returning to this hotel.

"Excellent service great location!"

Wonderful central location! Beautiful hotel and superb service, very friendly and helpful staff.

"Lovely hotel-place to relax but yet be one step away from all the sights."

The room was very nice, bit small, but that is usual for London. Loved the spa, apples. The stuff was good. One advise, be acurate with preauthorised summs for booking. Make sure they are unblocked. Other that that if you are looking for silent place, that is the one. Who wants busy and fun -stay away, that is not your place.

"Great hotel but problematic online reservations"

Your hotel is great and is a welcome respite after a long day in the office, however your online reservation system is not great and riddled with glitches. Selecting a date takes forever (if it doesn't crash halfway). Once I was booked into the wrong hotel despite selecting London City Suites (which is the only hotel I ever pick) and once it booked the room before I even got to put the credit card details in. Also, your reservation confirmation page could be clearer providing the hotel name, address details, in a more prominent fashion.

"Nice staff, dreadful bed, noisy room, won't go back."

Although the staff are pleasant and helpful, the building is interesting, and the location.good for City-related work, I'm not going back to this hotel for two reasons. first, it advertises a king bed but actually provides two single beds, with separate mattresses, pushed together and linked with a standard mattress cover; as a result, you can't sleep in middle of the bed but on one or other of the (uncomfortably soft) mattresses. They might as well Just give you a single bed. Scond, my room (104) overlooked some kind of bar and was very noisy until at least 2pm, making it (along with the uncomfortable bed) impossible to sleep before then. At 250 pound a night with taxes this isn't acceptable to me.

"The Montcalm at London City Brewery provides an extremely high-level of service and comfort."

The Montcalm at London City Brewery provides an extremely high-level of service and comfort. A tribute to the staff and management on coordinating the experience so well. I have witnessed the development at the Montcalm since it was opened and I am impressed with the improvements; it now ranks as one of my favorite hotels in the world.

"Very professional"

Great staff with great attitude! Attention to detail was evident. Hope this level of service lasts!

"Unreasonable Reservation Cancellation Policy"

My flight to London was cancelled and The Montcalm insisted on charging me for a missed night even though I had called as soon as I learned my flight was cancelled.

The hotel is a labyrinth of hallways and it takes serious effort to navigate from your room to an entrance/exit.