"Extremely Disappointed with One Bill’s…"

Extremely Disappointed with One Bill’s Customer Service and Support

Our experience with One Bill has been frustrating and disappointing, to say the least. We encountered a significant issue with our phone line, which is critical to our business as we rely primarily on incoming calls for orders. This downtime has been highly disruptive to our operations, impacting our ability to serve customers and resulting in lost revenue.

When we contacted One Bill for support, we were connected with a representative named Tom, who, unfortunately, was far from helpful. Right from the beginning, Tom seemed uninterested in resolving our issue. He told us that the problem was “internal” on our end and would require a technician visit – at a cost of over £160, plus other charges. And here’s the kicker: we were told we’d still be responsible for this fee, even if the technician failed to find the issue! This seems like a blatant disregard for customers, charging for services regardless of outcome or accountability.

Our phone lines allow outgoing calls but do not accept incoming calls, making it virtually impossible to conduct our business properly. When we explained this to Tom, he offered no meaningful assistance or understanding of how severely this impacts us. We asked Tom to provide evidence of any diagnostic tests he claimed to have run on our line, requesting a screenshot. After a lengthy 10-minute hold, he finally produced a screenshot, which bizarrely indicated that the problem was “external” – directly contradicting his earlier statement. Even then, Tom insisted that the fault was still somehow ours, refusing to offer any further support or guidance.

One Bill’s customer service is beyond disappointing. Instead of providing solutions, they push the blame onto the customer and demand exorbitant fees for a service that may not even address the issue. This lack of accountability, combined with their dismissive attitude and poor communication, leaves us feeling unsupported and frustrated. It’s evident that One Bill does not prioritize its customers, and I would strongly advise any business reliant on phone support to consider other providers.

Our experience with Tom and One Bill has left us with little confidence in this company. Customer service and technical support are essential, especially for businesses that depend on reliable phone services. Unfortunately, One Bill falls far short of these standards, and I cannot recommend them based on our experience.

"very poor customer service."

our lines got cut on monday without warning. we were changing to new voice system from them and one bill cut our lines without having anything in place for the switch over. sent an email only to receive and automated reply directing us to online chat which was useless. we are a retail unit and need our lines working. Really regret going with one bill.

"Aqeel helped"

Aqeel helped to reconnect to internet as having issues.
Very efficient and all working while in phone.

Very pleased

"Very helpful."

Very helpful in correcting a fault

"Helpful "

Gabriel was very helpful setting up our cloud phone

"Constantly cold call over the phone and…"

Constantly cold call over the phone and won't take the hint. Every day it is a different caller from them. They must be desperate for business

"Very good customer service"

Very good customer service

"Very helpful..explained steps well so I…"

Very helpful..explained steps well so I could set up the phones

"Efficient and friendly "

Fast and all questions answered

"Thank you to Rachel for her assistance…"

Thank you to Rachel for her assistance in resolving an issue on our bill.