"No Internet "

Very helpful and friendly person and who dealt with my problem very efficiently.

"U guys don’t deserve not even one star…"

U guys don’t deserve not even one star rude on phone no one answer the phone stop using them bad service

"Very quick response to my call."

Very quick response to my call.
Operator knew exactly how to handle my call.
Thank you

"Quick service,"

Quick service,
Even called back when i couldnt send email due to signal
Professional and effective
Thanks Lewis

"Good customer service and very pleasant…"

Good customer service and very pleasant and helpful

"helpful experience…"

Very pleased with the attitude and helpful manner that my query was handled.

"Misleading sales tactics."

I would strongly urge everyone to seriously re-consider entering into a contract with this company. My experience has been nothing but negative.
Incorrect information being given by staff, additional ons added onto bills. When it came to a dispute they had to admit to misleading sales and adding items without my knowledge/permission.
I waited 5 month's for a property move to go through with 8 engineer visits with no contact from one bill at all.
I had no access to the online portal due to a fault, so could not access bills at all. After flagging this multiple times nothing happened and as expected debt accrued on the account. I am now unable to set up a DD and a staff member must call to take payment each month.
Each time you call to resolve something nothing happens they just 'flag'.

The whole experience has been draining and highly stressful and if it weren't for the astronomical exit fees I would be terminating my contract over 18 Months early.

"Hello"

Good service

"Excellent communication from Lewis this…"

Excellent communication from Lewis this afternoon who resolved my IT issue. Thanks

"we were with bt but moved to one bill…"

we were with bt but moved to one bill they sent a new router but the broadband kept going down !!
we rang and onebill said it was because we had a network running in the broadband !
we always gave for thirty years !
we got the i t expert out and he said it was there router fault !
they wouldn’t send a new one out !
i’m. now on hold to
them , it’s so far 49 mins on hold ! horrendous