"Gabriel was the only person who could…"

Gabriel was the only person who could help us after weeks of technical issues. Very helpful, very friendly, very patient.

"Forlan has gave me the best experience…"

Forlan has gave me the best experience because I needed help for these past few days and no one helped except for forlan he has made my day go from bad to good. It didn’t even take long it was quite quick so over all from my own opinion forlan is the best person that works for one bill keep it up forlan take care buddy

"Ryan who answered my call was more than…"

Ryan who answered my call was more than helpful.

"I did not have to wait long for my call…"

I did not have to wait long for my call to be answered.
The person I spoke to was knowledgeable and with some lateral thinking sorted on how I could view my account and not another account.

"Well done…"

Once through to the On-line Chat system my query was dealt with most effectively - Thanks to Daniel

"Unreliable and poor communication."

Onebill is the worse company to deal with in terms of product, communications and reliability. I contacted Onebill on the 31/07/2024 to take over my business phone line and broadband however they told me that they would send an engineer to install a modem which I have to wait for about 3 weeks for the date when the engineer would come, however when the day finally came I didn’t see the engineer so I called Onebill, to my surprised they told me the engineer came and no one was available to give them access even though I was there waiting for them anyway we decided to reschedule which they did came on the day and install the modem this was on the 22nd Aug 2024 however after the engineer left I noticed that my business phone wasn’t ringing I’m only getting missed calls notifications, I called Onebill to find out what was happening I would be on the phone for over one hour and no one answered I even sent messages at that point I had to contact my previous provider and they sent out an engineer who told me my phone line was cut however they reconnected it and my phone line was up and running again with my previous supplier, today 05/09/2024 Onebill decided to call me so I told them I just wanted to cancel my account with them because they were not reliable both with product and communication as they did not stand up to their part of the deal. The deal would be that they would be my new phone line and broadband provider but they didn’t provide the full package instead I lost a lot of revenue because my phone line was down and Onebill wasn’t responding to my phone calls or messages and even though they didn’t provide the package we agreed on they told me if I wanted to cancel I would have to pay a cancellation fee which I refused so let’s see what happens next.

"helpful and quick"

although i'm dissappointed the company hasn't been in touch re renewal, today the person i was speaking to was very helpful.

"Very good service"

Very good service

"Very good "

Nice man
Helpful

"Great company"

Brilliant and patient with me as I’m not very technical. Great company overall and todays operative was especially helpful.