"The team at Onset contacted me after I…"

The team at Onset contacted me after I placed my order to let me know that my order would take a few extra days to be shipped because of a delay in production. They asked how soon I needed. After I responded what my time frame was they made some changes and got my order processed sooner than expected. Needless to say, the versatility of configuring my stations to what I needed is one of the many reasons I use their sensors.

"Your team really helped me out in a…"

Your team really helped me out in a tight squeeze. I needed the instrument before I left for fieldwork and your shipped it very promptly!

"Ease of order"

Ease of order, receiving receipt and prompt delivery!

"Great Customer Service!"

Responses to emails were timely and personal were helpful.

"Excellent experience."

The items are well packed/ protected and arrived earlier than estimated. Communication was great.

"Item was shipped quickly!"

Item was shipped out quickly and received as ordered.

"Quick shipping and great customer support"

Working with Onset is always easy which I really appreciate. Their products always ship and arrive quickly. Also, whenever there have been issues with our equipment the customer support is quick to respond and very helpful.

"efficient and easy purchase"

efficient and easy purchase

"Great support for customers"

Great support for customers, rapid turnaround

"Hidden costs: device, download tool, and buy the required software. "

I own 6 hobo temperature loggers. I need 1 working logger, and had to buy a new base station to download. Now I find out I have to pay $75 MORE to get the software so the product will work. I could have just bought a different logger for less money that doesn't require a download device or another purchase for the software. There's an extra $200 cost for no gain whatsoever.