"Worked well"

Worked well, arrived in good time, Hope it will continue, as pleased so far.

"Terrible service yet again"

With reluctance following appalling service again last month resulting in a 3 week delay leaving my cat without specialist food I had to place an order for dried food following a delay elsewhere.
Placed order early Thursday express delivery for two bags of dried specialist food. Order confirmed.
My partner not realising I had done it placed the exact same order after mine for exactly same thing, same address and express delivery. His order turned up Saturday. Sunday evening and mine has not even been dispatched yet again. No communication, no reason as it clearly was in stock and no option to cancel. Given 5th time problem with an order would expect them to have ensured it was dispatched. Luckily this time my cat has not ran out again as they decided to deliver my partner's order over mine. Clearly prioritising new customers to get good reviews and despite telling me they were sorry and not their standard of service very obviously is.

Having checked the order was placed very early Friday. That said it was less than 24 hours after and now Monday evening and still not even dispatched so again not express delivery and no idea when it will appear if at all

"2 increases on dog medication in the last 2 months! "

This will be the last prescription my vet sends Animed. In December my pets medication increased £5 from the previous month. Now Animed has a fancy new website and I've just gone to order more medication and it's increased another £7! £12 increase in 2 months. Utter greed.

Last month Animed blamed this on Supplier prices. I've looked at other vet dispensing sites and this isn't the case

Animed £1.17 per tablet

365 vet - £0.98 for 5.4mg
Viovet- £1.04 for 5.4mg
UK Pet Drugs £1.00 for 5.4mg
Pet drugs online £1.04 for 5.4mg

They do have a fancy new website also and I wonder if this has pushed their prices up!

"Would give 5 stars,but I wish you could…"

Would give 5 stars,but I wish you could have let me
know about the new prescription rules earlier.

"I have used animed for years."

I have used animed for years.
I order and its usually dispatched within days.
I ordered flea and wormer on the 13th of January and it still hasn't been dispatched.
I need to flea my cats. Its now gone over their due date.
This really isn't good for your business. I've emailed twice and have had no response.
Since new website its not been the same.
Please can you just dispatch what I have ordered and I will then go else where next time but I do need this now.
Order Date: 13 January 2025
Update: since continuing to ignore my emails and deleting my Facebook comment.. I have canceled the order. Won't be returning.

"I ordered my dogs medication on the 7th…"

I ordered my dogs medication on the 7th and have still not received it, sent serval emails with zero responses and called many times and been told lines are too busy and had the phone put down on me my dogs paws have started bleeding again, spent £90 with no response and no item, they also did the same thing last month when I ordered completely irresponsible and unprofessional will never order from them again! And I advice you all not to either!

"The ring back service is a very useful…"

The ring back service is a very useful one. Excellent service each time I order.

"It was a bit confused at first"

It was a bit confused at first, but eventually I received the medication. Now that I know how things work, I would still order from your company in the future.

"Always deliver on time and quick and…"

Always deliver on time and quick and easy to order .

"Ordered on 8th January with plenty of…"

Ordered on 8th January with plenty of time left on existing drugs got from Animed, so effectively a repeat prescription. Firstly no record of my pre-Xmas order. No problem just re-uploaded prescription. Animed took my money and nothing has happened. Have emailed customer service, no response. Very, very poor service playing with animal lives. If you can’t fulfil orders don’t be in business.