"Slow medicine processing times"

I ordered a medicine for my cat last week with no update of the order (it's still processing, let alone being posted). I have sent an email with no response as well. Medicine is not a comfort product, it's a necessity. Long waiting times (just see the customer comment below mine) makes this website not trustable. If you need short-term medicine, this isn't the place to go.

"Animed"

Really easy to order any any queries there happy to help would definitely recommend

"Poor Communication & Appalling Customer Service"

Three days after placing my order, Animed emailed to inform me that part of my order was out of stock. They stated they would send the remaining items and refund the difference.

I responded within two minutes, requesting the entire order be cancelled as receiving only part of it was inconvenient. I received no reply.

This morning, I followed up again to request the full cancellation, only to receive an email two hours later informing me that my order had been dispatched.

The customer service has been absolutely appalling.

"Stated Delivery Timescales Not Adhered To "

I placed an order which was stated to be delivered within 3-5 working days. The order wasn't even showing as being packed by the 4th working day so I emailed Animed. They took 2 days to get back to me and informed me that one of the items was out of stock (so until I contacted them and after the stated delivery date had past, they got back to me!!) I tried to call them but they were on staff training so I emailed them to demand they cancel the order as I couldn't wait. 3.5 hours after I emailed them, they emailed me back to informed me they had posted the order!!!! Don't bother ordering from them as the customer service is minus 100 stars and once they have your money it is all about ignoring you.

Hi Beth

Are you going to pay the postage for the return as I did cancel the order?

"Terrible Company"

I placed my first order which was late. I have a repeat prescription so on 16th January ordered again.
Emailed twice and when you phone they say they have a high number of calls and cut you off. I have tried several times.
Don't use your pet is important they need their drugs and this company can't fulfil your order in an acceptable timescale.

"Polite helpful assistants"

Polite helpful assistants
Unfortunately I got caught up in technology change n had to enquire 3 times reguardng my order

"Good service"

Good range of products and prices

"Always a good service."

First class service as usual.
Kept me up to date with delivery journey.

"New website unable to upload new…"

New website unable to upload new prescription. Unable to speak to anyone on telephone....just recorded message. Days answering E mail.....resorted to another supplier....cheaper and totally efficient. Had issues before but this was the final straw.

"Thoroughly disappointed & disgusted…"

Thoroughly disappointed & disgusted with the service I have received from this company!!!

Having ordered & paid for my cat’s medication a week ago, I had hoped it would be delivered today. Instead, I have received an email to advise that the order has now been cancelled due to a ‘system error’ and I will be issued a refund.

I am now left without any of this essential medication for my cat and cannot get hold of anyone on the phone or via email to discuss this further….

Please do not rely on this company to fulfil any crucial orders or provide any customer service whatsoever!!!