"Placed order for pain meds for my dog"

Placed order for pain meds for my dog, paid extra for express delivery, one week later my order is still processing, they don’t answer phone or emails, finally got through still can’t give me answer as to why meds not been dispatched, enquired if I could collect - No! cancelled order, zero customer service, do not recommend this company. Will never use this company again 👎

"Always good service"

Always good service, very happy I have been using the company for years.

"Appalling service, serial incompetence"

Ordered crucial medicines for my dog's excruciating condition on 9th January, and today 28th January am still chasing Animed to deliver. As a result my dog is suffering. Deeply regret not going with an alternative. Their customer service is appalling - very difficult to reach them, they routinely hang up on people without even saying a word to you, transferring you direct to their customer service survey. They send out random emails about your order, then fail to respond to queries in return.

Animed used to be efficient, but in recent weeks they have sharply turned downhill and accelerated to rock bottom. I shall be taking my custom elsewhere.

Dear Animed management - someone in your team will doubtless have been telling you that you need to invest in customer service, and more efficient/ rapid delivery. It is time to listen to them!

"Quick delivery,no hassle and…"

Quick delivery,no hassle and informative.

"Really fast dispatch and easy to order"

Really fast dispatch and easy to order

"Long wait to receive medication "

Ordered Optimmune for my dog only to wait a week to be told that it has only just been sent, and on top of that, they can not get there prices right. A week ago the price was £73.50. Today’s email stated 2 tubes for £30.62. Seriously considering using someone else next time.

"Appalling customer experience and very…"

Appalling customer experience and very slow correspondence and communication.
Unable to call direct as not taking calls due to how busy their lines are; this happened to me on multiple occasions. Then had to wait for days until emails responded to. In the end they could not supply me with what I required and I could not speak to them to discuss the problem. Don’t bother with this company. I have since found and bought the prescription that I require in less than an hour!!

** update- they have responded on Trustpilot quicker than through their own website/communications!!

"Fast free delivery"

Fast free delivery and reasonable pricing.

"Excellent products and seller."

Excellent products and seller.

"Bad customer service who do not take pets health conditions seriously "

My dogs face is a mess. (Still no delivery to date 29th January) I have had no issues until this order. My bulldog relies heavily on his prescription medicine. After 2 days with no Apaquel I bought 4 tablets from our local vet in the hope that his meds would be here soon. Spoke to an adviser who suggested I pay express delivery 9 days ago and nothing has arrived! I left my phone number with the automated service twice and not once has my call been returned my emails have been ignored as well. If I could upload a photograph of my poor dogs face and the mess it’s in I would! I trusted this company and have been let down badly. I am now having to buy more medication from my local vets! A company knowing full well the importance of prescription medication for pets and allowing animals to sit without. The new website is an absolute shambles and the lack of communication is despicable.
I would suggest if you genuinely care about the welfare of your pet then avoid this company at all costs. I will be going elsewhere from now on! Currently sat on hold on their phone lines as I write this! Absolute shambles.