"Beware of them invalidating prescriptions!!!"

Frequently have issues with orders. Orders sent out late or not at all. On Numerous occasions I’ve been told a prescription is invalid, had to chase the vets for a new one and pay them again. After several times of this happening, the vets flagged this to me and it was found Animed had been saying prescription were invalid when in fact they weren’t. No proper apology and certainly no offer of reimbursement for all the extra payments I had to make to the vets for new prescriptions.

The latest incident of this happening delayed medication and as a result my dog had a stroke this morning.

"My go-to for dog food and meds"

Fantastic company!
I’ve been using Animed Direct for few years now for food and medication for my dog. Delivery is always fast and prices very good.

"So much for the new website…"

The new website did not have my previous orders on it. When I eventully managed to make my order, I clicked on Place Order at least 10 times and still my order did not go through. My details are on the page with my order so do I keep on clicking Place Order in the hope that it will go through or do I come out and start all over again, possibly with the same problem?
Absolutely appalling service. I have no order number as the order did not go through. My name is Mr M Fertig so perhaps you can trace things from my name.

"Can't get though to customer support"

Can't get though to customer support, all lines busy, order not being processed as I can't upload my perscription, cancelling now

"Item not even dispatched and can't speak to anyone"

First order was placed an order on 18/01/2025 and cannot get through to anyone to ask why my order has not yet been dispatched my order is non-medical so it should have been dispatched by now. It took me ages to find a phone number to call at all and I can't locate the email address. The number is HIDDEN on their website, not the Contact Us page. When I did find it, you can't speak to anyone as the line says they volume of calls is too great.


I am considering just doing a cashback and ordering elsewhere due to my lack of trust due to being unable to contact them. I wish I had checked their website for contact details and transparency before using them.

"Extremely poor service - now received apology"

Extremely poor service. I am long term customer. Ordered drugs 2 weeks ago , vet sent prescription same day. No response form Animed, sent two emails, no response. Phone number disappeared from their website, found it elsewhere called number apprently no longer taking calls!! This company has become a shambles- now have to get expensive tablets from our vet

Update: managed to speak with advisor - they apologised for the error of noticing prescription and assocoating with order. received email today with written apology and plan to get product delivered. upgrading to 3 star

"Awful Company to deal with"

Ordered Items on 6th January & only received 1 item so far & I paid for express delivery. I stupidly ordered several additional items on the 10th - only 1 item still recieved to date. They are slow replying to emails. Claimed that they didn't know which pet a prescription was for?? When it is clearly labelled on the document.

I will NOT use this service again, whatever has happened here, the right hand doesn't seem to know what the left is doing & in the meantime I am stressed watching my 2 dogs & cat scratching because they urgently need their flea treatment & not being able to do a thing about it. I'm just grateful they don't need life saving medication, like some. Despite that, my pets are uncomfortable and of all things I like them to be happy & comfortable.

So what on Earth is going on here? A new website is not an excuse for poor customer service.

I an very far from happy & I do not recommend this company in its current state.

Use at your own peril.

"…Great Servife from Animed"

As usual service from Animed was exceptional and outstanding. I would recommend this company to all pet owners. Great value for money, exceptional selection of products and speedy and efficient delivery service.

"Scandalous Company"

Ordered food and medication on the 13th of Jan, the food appeared the next day which was great, unfortunately there was no sign of the cats medication, I've called 23 times in 7 days and never got through, I've also e-mailed 3 times and not had a reply, when I finally got through on Monday I was told they had lost my prescription during a 'migration' and I needed to reorder with a new one, when I called on Tuesday to confirm they had received it the phones were off for 'staff training' which is utter rubbish!!, still off today(Wednesday) and I've no idea if they have it or not, I've now got no choice but to go and get ANOTHER prescription and buy from the vets at a massive premium as I can't wait any longer. NEVER EVER order medication from these cowboys. Disgraceful excuse for a business.

"Disappointed Regular customer"

Regular monthly customer. Tried to order on website as usual. Website changed. Previous orders not there. Wouldn’t accept prescription. Tried phoning message said extremely busy send e mail. Sent e mail no response. Ordered elsewhere
What a shame