"SHOCKING SERVICE!!"

SHOCKING SERVICE!!
Lied, prevaricated, and stalled!
I ordered life saving medication for my dog in good faith and in plenty of time but it turns out that their website is being updated and in chaos. They pretended that all was in order and gave the impression things were going smoothly and that your order will arrive shortly, but it wont!l After 3.5 weeks of stressing, emailing and calling and having to order lifesaving meds from an expensive vet to tide me over....they then cancel my order!
I am then left with no option but to order further meds from a vet at twice the price! Had they been truthful, I could have ordered them from another source but they are greedy and were prepared to put my dogs life at risk to get my money!
They obviously don't have real empathy with animals but more about lining their pockets!
AVOID like the plague!

"Ordered food for elderly dog who needs…"

Ordered food for elderly dog who needs gastrointestinal food/probiotics. No update so chased and told problem with warehouse, and to reorder and they'd get it out next day. Original order cancelled. Still no delivery. Sorry but terrible service.

"we have been gettinuselessg my dogs medication…"

we have been getting my dogs medication from here for a while.Then sent in script in january for 3 months , ring up ,pay, await tabs nothing .Emails, phone callls ,today still no tablets had to ask for refund. Now my dogs on serious tablets 8 a day they have put his health in jeopardy or serious illness. Not happy and will not use them again

"Useless "

Placed an order for metacam for my cat. The prescription was uploaded and my account said it was processing. 6 working days later, no sign of dispatch so I emailed them to ask where it was. 7th working day I had an email saying there had been a problem uploading my prescription so they are refunding me. No contact earlier to say that there was any problem. Absolutely useless. I wouldn’t use again. The only positive thing was the refund was prompt.

"Negligence affecting pet health"

I have been a loyal customer for many years, but my recent experience has been extremely disappointing and concerning. I placed an order for my pet’s life-saving medications on January 7th. Despite multiple follow-ups, I only received a response after several attempts, informing me that there was an issue with the prescription from the vet—something that should have been identified and communicated immediately.

My vet resent the correct prescription two weeks ago, yet I still have not received the medication. This delay in processing such a critical order is unacceptable and borders on negligence, as it directly affects my pet's health and well-being.

"misleading & and underhand"

Stated free delivery so filled in an application, blar blar blar to hit with P&P at the checkout. Got in touch with them only to be told it's free delivery over £45 it was clearly listed as free delivery. It's not the money I don't like tricks and scams, so if you to have seen free shipping, move on

"I have been using Animed 18 months …"

I have been using Animed 18 months all OK but now with the new website USELESS cannot get into my account says no history only one phone number which Auto voice so no way of contacting them by phone i even checked to if the new website was a scam because you never know the i found on line alot of unhappy people people ordered taking a long time to arrive and no way to contact them so l have moved to another supplier so that's hundreds of pounds a year they will not get times that by a thousand customers that is a lot of money mick

"I wouldn’t even give them a 1 star"

I wouldn’t even give them a 1 star, I placed an order for Aqupel as my bulldog suffers with allergies, they have had the prescription for a few months, it was just a repeat order I paid express delivery, 8 days later still no order and my dog is suffering, 3 calls I have made to finally be told today “the order is broken” due to a change in thier system and that I now have to re order through no fault of my own. Every time I have used express delivery it’s been no quicker than normal, so do not pay for it!! Sham of a company now!!!

"B E W A R E! THEY OPERATE FALSE ADVERTISING OF PRODUCTS AND TAKE MONEY FOR EXPENSIVE DRUGS THEY DO NOT HAVE IN STOCK AND ARE SLOW TO TELL YOU"

On 31 Dec I asked Animed if they would contact me when the 100ml Semintra was IN STOCK. They replied that it would show on their web site when IN STOCK.
On 6 Jan Animed’s site showed 100ml Semintra IN STOCK (LIE NUMBER 1). I ordered the drug, paid and payment was taken. As Semintra is a prescription drug I paid for a written prescription from my vet to be sent to Animed. I emailed Animed on 7 Jan to ask if they had received the vet’s prescription which the vet sent on 6 Jan. On 8 Jan we still hadn’t received a response from Animed, so my partner contacted them. It wasn’t until Friday 10 Jan that Animed responded and said they had received the prescription on the 8 Jan (LIE NUMBER 2). Animed said that it would take 2 working days for their vets to validate the prescription and, once completed they would BEGIN THE SHIPMENT PROCESS (LIE NUMBER 3).
By now we were getting desperate, the weekend was coming up, our stock of Semintra was running out and how much longer would we have to wait? So, I contacted another online company and they said they could despatch the 100ml Semintra to us that day and we would receive it the following day, Saturday 11 Jan. I ordered it, purchased a 2nd written prescription from our vet and, the other company were true to their word and we did indeed receive Semintra on 11 Jan. That transaction took just 2 days from order to receipt of the drug. It wasn’t until Tuesday 14 Jan (9 days after our order) that Animed got back to us to say they didn’t have Semintra IN STOCK, as their web site had shown on Monday 6 Jan, and couldn’t get it from their supplier.
Yes, Animed did pay us back the £79.79 for the order that they falsely showed as IN STOCK and, as far as they are concerned, it isn’t their fault that we have wasted £23.35 on a written prescription for a product that was shown on their web site as being IN STOCK but never was.
We, in future, will be using companies with I N T E G R I T Y to purchase the numerous drugs we require for our pets so, Animed you have missed out on hundreds of pounds we spend a year with online pet pharmacies.
Animed suggested we transfer the prescription to another pharmacy but because of manufacturing issues last year the 100ml Semintra was quickly sold out by companies that actually did have stock. Also, the latest version of Semintra has a shorter shelf life and we will not need further supplies until after the written prescription Animed have has run out.

"Great food for dog and quick service &…"

Great food for dog and quick service & delivery *****