"Absolutely disgraceful customer …"

Absolutely disgraceful customer service and service overall.
Do not use this company if your pet is in need of medication. I have waited 9 days (2 working weeks) and still not received my order.
My cat is in pain due to the incompetence of this company and the fact they have a new website.
Don't order, your order will not come. I have no refund or medication. Not even a phone call.
Do not use this company. Try another

I have finally spoken to a customer services rep after a 45 minute wait on call, he advised that no medication will be posted out over the next few weeks, so don't order meds if you need them as no guarantee of when they will be sent.

An apology is useless, my cat is in pain needlessly because this company refused to acknowledge any of my emails or calls over the last two weeks.
I still haven't received any direct email correspondence as refered to in the below reply, so apart from this reply about the negative review... thats obvioly where their priorities lie, not with customers or their pets. So do not trust this company, very unprofessional set up all round.

"Great ordering process.My order was…"

Great ordering process.My order was acknowledged within a few minutes.The package was delivered very promptly after I was informed of each step in the dispatching and delivery day and time.

"Great service Animed."

All



All sorted quickly and efficiently.

"Excellent service email the…"

Excellent service email the prescription and got the treatment by return.

"Worthy of the 5 stars"

Easy ordering, competitive prices and prompt delivery.

"Excellent service "

Excellent service with swift deliveries and no problems

"Half the price of the Vets 5 ⭐️ "

Half the price of the Vets, Everything was on time really good company to deal with definitely recommend

"Quick and easy."

Quick and easy.

"received a damaged frying pan"

received a damaged frying pan
must be replaced

"Dog care "

Every thing was straight forward on line order and arrived promptly