"I couldn’t ask for a better service!"

I couldn’t ask for a better service!! So helpful and any questions I asked were answered ASAP. The help and friendliness of the team was amazing as I was struggling to sort out my mother’s situation/ affairs and everything was getting to much and I needed the help and support which I got from every person I spoke to !! I would highly recommend Nellie Support .. because that’s what they do ! They support you as a person.

"Excellent prompt service"

Excellent prompt service, reaction times instant and very supportive

"very helpful"

very helpful, just waiting for appointment now I've made payment

"Excellent service"

Excellent service, very professional and friendly. We have used Nellie Services before and have recommended them to others. My Uncle is very poorly and he still found it very easy to use. Wouldn't hesitate to recommend. Many thanks

"Stress caused to my family"

The initial contact I made was great . The assessment was organised and made within a reasonable time period and seemed to progress well . We was told the assessment would be written the next day and sent in the post . Brilliant I thought until it never arrived . Payment for the services was made in full on the 16 th December and I was told it would be sent out immediately once that was done . On Christmas Eve my dad still had not received it, but I was assured it had been sent, so they agree they would resend it . Due to the office being closed for the Christmas period I could no longer contact them but waited in anticipation for their findings . On the 4 th of January it still had not arrived , I called the office and I was promised that I would receive a call by 11.15am . By midday I had to call again and I was promised the same . Still no call , I called again to be told the same . I called for the third time and demanded a call back but still nothing , so then I sent an email complaining and asking why My dad had not received the assessment in the post . I then received an email stating due to data protection they could not send it to my dad ,but only to his solicitor . They then still took another few days to send it to his solicitor . As my dad is end of life , this was needed urgently as we didn’t know how long he has left to live . For what ever reason this happened , they caused my dad , myself and my family a huge amount of unnecessary stress at a time when we should have been enjoying what would be our last Christmas with him . You ruined that and for that reason I am leaving this review . An absolute disgrace

"I was really impressed with the speed…"

I was really impressed with the speed and ease of making arrangements for an on-line video testamentary capacity assessment to take place. The report was turned round quickly and was detailed and I will highly recommend this service t to others.

"Professional and helpful"

Professional and helpful

"Efficient turn around of a COP3 for…"

Efficient turn around of a COP3 for deputyship application that GP would not deal with

"A nice product delivered on time with…"

A nice product delivered on time with no problems

"Professional"

Skilled professionals providing a prompt and reliable service.