"Capacity assessment for my mum"

I contacted Nellie Supports to organise a capacity assessment for my mum who wanted to write a new will.

I had contacted others before Nellie, but Nellie Supports were the first to get back to me and were really friendly explaining everything in plain English.

"Lasting Power of Attorney Capacity"

I engaged Nellie Supports to complete an assessment for a client wishing to complete lasting power of attorney. The Team at Nellie were quick to respond, organise the quote and then contacted the client directly to arrange the assessment.

The client has given positive feedback regarding the social worker who completed the assessment and I received the report within a matter of days following the assessment.

Will definitely use again

"As a professional referrer"

As a professional referrer, we use Nellie Supports fairly often. They are always quick at replying to our enquiries and their costs are reasonable. We recently had a problem with an assessment and they acted quickly and helpfully to rectify. We are very happy with the service they provide and will certainly continue to use Nellie Supports.

"Covid policy poor"

Social worker visited my 82 year mother on Saturday and tested positive for Covid on the Monday.
The organisation didn't think to inform me of this until I chassed up where my report was.
They blamed the governments track and trace policy and didn't think it was up to them to inform me.
Disgusted, would not use again

"Very quick service"

Very quick service, incredibly thorough and detailed information. Would recommend and use again

"Extremely professional and helpful"

I contacted Nellie Support as needed to get a mental capacity assessment for my mother. They were extremely helpful and understanding. The situation was very urgent and I needed the appointment ASAP. They managed to book a video link call almost immediately which was very reassuring. I spoke to a lovely lady called Katy who was very compassionate regarding my situation. Would highly recommend also the cost of the assessment was very reasonable

"As a professional referrer"

As a professional referrer, I find the quality of service, communications and patience both with me and my clients consistently a very high standard. Highly recommend.

"Efficient service"

Nellie Supports provides an efficient and helpful service

"A clear and concise response"

Emelia was able to answer my questions about use of Motability cars for adults who can’t drive themselves. She also explained very clearly how the transport policy being used by my LA did not follow the rules of the social care act.

"very good staff ,experience,good contact"

very good staff ,experience,good contact