"Slow and terrible customer service "

Ordered a costume and they take 7-15 working days to dispatch but the shipping page makes it seem like it'll be so much faster when it's not a custom item.
I bought items that weren't custom and it took the full 15 days to ship.
I tried to contact them to find out what was happening because I needed them for an event and didn't pay upgraded shipping. No response.
I emailed again threatening to get a refund and got 2 responses, one which they claim was sent the week before.

The responses offered I could pay for upgraded shipping as they still hadn't shipped. I paid the same day I got the email and miraculously they've now shipped and they didn't get upgraded.
So that was an absolute waste of time.
The customer service is a joke and luckily I don't have to fight for a refund for the shipping as they've said they've already refunded it.

I wouldn't be as bothered but it's not like these look like expensive costumes. They're printed suits and I bought from their stock list so why does it take so long to ship?

Edit:

In the matter of honesty they have given me a 10% refund as an apology and my items cakes JUST in time for the event (though once they were handed to a UK courier I got zero updates and I didn't even know what courier had the parcel once it was in the UK so keep that in mind - I work from home so could get my parcel, others might not be so lucky)

"I've ordered from CosHDuk many a time…"

I've ordered from CosHDuk many a time and have been really pleased with the quality for the price. Their higher end priced costumes are unsurprisingly much better than those in the lowest bracket. My favourite costume from them is my Fennec Shand which fits amazingly, is very comfortable, and using lovely materials. As a UK 10/12 with bigger hips, sometimes it can be tricky to get the right size so definitely look carefully as the size guides and if in doubt size up. If you're like me and don't sew, CosHDuk is a great way to get into cosplaying.

"Awesome cosplay"

I got the black widow avengers 3 cosplay this coaplay was really high quality in my opinion, the best sizing as well.

"Item arrived before delivery date my friend will love it thanks "

Great thank

"Jokers, avoid like the plague"

Ordered a fancy dress costume and paid. 20 minutes later I emailed them to cancel the order as I had found a better one on their website that I wanted instead. 6 hours later, I received and email saying that the order had already been despatched, so they couldn't issue a refund. The website clearly states that all orders will be refunded in full if cancellation is made with 24 hours of placing the order. My cancellation was 19 minutes after ordering, yet they still despatched it anyway and told me no refund was possible.

They ignore their own stated company policy.

Order #HK47852

"Recommend 💯"

El traje llegó súper rápido 😍 ( Germany ) la calidad es excelente, estoy muy contenta, se veía enorme pero cuando me lo puse encajó perfectamente 💯 lo recomiendo ( traje de ghostbusters )

"DO NOT BUY FROM THIS PLACE!!!"

DO NOT BUY FROM THIS PLACE!!!

Purchased 2 items in plenty of time for my sons birthday.

Items didn't arrive fir hid birthday so I told him the gifts should be with us any day now. I contacted the company and they advised they hadn't dispatched yet as this would take a further 8 to 15 days on top of the 10 days I had already waited.

Company advised there was a preparation time of 8 to 10 days thrn a further dispatch time scale of 8 to 15 days

Far far too long to wait for an item Purchased.

I complained to Company and they just said it will be on its way next week. Then the next email I got was a notification of a refund WHICH I DIDNT ASK FOR as I had already told my son the gifts were on their way.

My son now very disappointed as he was looking forward to the gifts.

Very poor customer service

DISGRACEFUL

"Scammed Chinese company."

Like another reviewer has stated, Chinese company posing as a UK one. Ordered a costume in a bigger size because their sizing is all over the place. Arrived and was still massively wrong. So wanted to return to exchange for larger size (hopeful). They had the cheek to suggest I sell it on ebay instead of returning it and they would give me 15%discount on a new one. So they can keep my money and then get even more of my money. After saying no I want to return which came out my own pocket £60 following all their instructions so they can avoid fees for customs, off to China it went. Now they claim they cannot collect it and said I should try get it returned so they could give me a bit more of a refund. Clearly a dodgy company that make things cheap and roll in the money from people that happen to have issues with their costume. Note I'm a medium but ordered a large. The trousers didn't even get past my thighs and I'm not a muscular guy!

"Excellent customer service"

Excellent customer service, very communicative and excited to wear my costume for con!

"Spot on!"

Easy to order, cracking quality! Measurements are spot on and fits true to size chart. The material is lovely and dress is lined. Delivered within the timeframe with progress emails and updates regularly. Will definitely use again. Thank you