"Shockingly poor customer service"

Parcel was never received.
I contacted Coshd but all they have provided me with is contact number for Royal Mail and a photo of the parcel in my front garden.
Customer service is very poor.

"I loved the treatment they had with me"

I loved the treatment they had with me, they are very attentive and kind. My cosplay and the quality are great. I'll definitely be back

"Not the boots I was looking for"

Hello there,
Although the Obi Wan costume came in the right size and on time, no issues with that.

The Boots however, different story altogether, the measurements I made for the boot size are completely different to what I recieved. I need those boots by early september and i'm stuck with boots that are too tight to wear!

I filed a complaint with them and they weren't very empathetic to my plight (Probably a Sith Lord).
Told me to sell it on Gumtree and eBay, which I cannot, being on benefits.
Their other solution was to return to sender for a refund for which I have to fork out the full shipping cost!
Or.. I keep the boots with my next purchase coming with a 15% off coupon, no thanks!

Reason I don't give it a 1 star is because the Robe and apparel came on time and fits perfect, the rest is down to their shoddy returns policy.

Never doing business with you again. Avoid this company, it is a wretched hive of scum and villiany, you must be cautious, If you don't want s product in the wrong size? Otherwise be prepared for a disturbance in the force, you'll have to get your wallet out and go through the stress of repackaging and waits at the post office. Or you are stuck with something that doesn't fit.
15% off my next product does't cut it if you're just going to put me through this again and take more of our money.
Your policies need to change to free returns. Thought you were an British company? Cause in the past I just sent back freepost and got my refund with no hard feelings and still did business.. Now? So uncivilised.

UPDATE: After several back and fourths with this company. They have made it clear that they will not pay for my shipping costs for this return. I was willing to perhaps add a more favourable review, may of been 2-3 stars, but at least i'd of notified customers that they were willing to help with delivery returns.

They will not and instead offered me coupons in exchange for a higher star review.. Are they allowed to legally do that? Feel like they've just tried to bribe me to keep quiet?

Rather than throw coupons at me, they could just sort themselves out and pay for the shipping. I am stuck with these boots that are 2-3 sizes too small.

My rating has been reduced from 2 to 1 star. Never doing business with you again and will tell everyone of my friends and family to avoid this company.
Don't care how many times you throw your policies at me, they're outdated and ridiculous. You've spoiled the costume party I was going to; be too late to get replacement boots. Got what you wanted, you took my money and fled!

Can't go bankrupt soon enough!! 😡

"Great Quality"

Fast delivery, great quality and value for money

"Amazing "

Amazing outfit

"Quick and easy!!"

Quick and easy!!

"Amazing quality for the price "

Quick delivery and sizing was accurate! Awesome Bo-Katan costume, well made. I was quite anxious about ordering from here after seeing some of the bad reviews, but I literally couldn’t fault them at all! I ordered my costume on 5th and got it on the 13th! I was able to track its journey successfully too with the number they gave me. I’ll definitely be ordering more cosplay from here in the future, highly rec

"I ordered The Mask costume and it was…"

I ordered The Mask costume and it was delivered today. I ordered it on the 28th of June (11 days to be delivered). They replied by email when I raised concerns about it arriving on time. I got a tracking number with CNE express for when In china then Royal Mail tracking for when it landed at Heathrow. Not sure why there are so many bad reviews as I can’t fault them at all.
Order - HK49733

"Don’t believe their arrival dates "

Don’t believe their arrival dates

Will take weeks to post

"Never arrived and no refund"

Please avoid this site; less you want to be scammed out of your money. I ordered a cosplay at the end of April this year. It’s now June and I’ve had no updates nor emails at all. A tracking number wasn’t given to me either; it’s been stuck on ‘preparing shipment’ ever since. I’ve tried to contact them in a polite manner and I’ve heard nothing back. That’s £80 gone straight down the toilet. Please avoid this site for your own sanity