"I couldn't make this up even if I tried, AWFUL COMPANY "

Like many other parents I wanted to be ahead for World Book Day on the 7th of March so ordered 2 costumes early for my son and daughter. I ordered on February 12th 2024 with the costumes arriving separately. The first arrived in good time on the 20th February and was in brand new condition and looked great on my son. I was surprised that both the items ordered were not together but was excitedly waiting for the second, which was a Cruella De Ville Coat dress costume. It took awhile to arrive but according to tracking 4 days later than the last costume. Super excited that it had arrived on time for World Book Day I opened the package to find that the brand new costume that I ordered was in used packaging, and had a disgusting huge yellow stain on the right side shoulder with the white background and black spots. Being a brand new costume, how this passed quality control I will never know. I emailed the customer service team for Coshd straight away as I was disgusted and fuming as this should have never happened. Their response has been poor. After explaining over and over that the item was needed for World Book Day, It's only as of today 4th March they want to send a replacement which will obviously not arrive on time. At present I have one unhappy little girl because of her costume. I have never written a bad review before but had to as it has been an awful experience with this company. It's sad because I looked at the reviews prior to ordering and didn't believe them but I now do. DO NOT BUY FROM THIS COMPANY

"Poor return policy"

I ordered a costume, did my measurements and looked up size guide to order correct size. When the costume arrived it did not fit. I went back into the site and found two different size guides for the costume. The waist measurement is correct on one size guide and the bust measurement correct on the other size guide. Therefore, the sizes are not as advertised. I have contacted the company and had several e-mails from Yulia. They will not refund me fully as they don’t think they are at fault. I have had to pay £19 shipping back to China at my expense to get a refund. This is when the senders address on the label is in the UK? The stitching quality is poor and material frayed so not impressed at all. Avoid!

"Trunchbull costume was very well made…"

Trunchbull costume was very well made with lots of details a good fit and arrived in good time

"DO NOT ORDER"

DO NOT ORDER - Placed an order early Feb for World Book Day. Stated on website immediate dispatch, order sat for 3 weeks with no progress despite chasing, only just sent today on 14 day shipping (though they promised expedited delivery due to their delays). Waste of money as item won't arrive in time now. Comms with them are misleading too. AVOID!

"The cosplay fits me super well"

The cosplay fits me super well, I love the fabrics and the quality is amazing

"Good"

Brilliant would recommend

"The dress was as shown on line and…"

The dress was as shown on line and beautifully finished. It was a perfect fit, even the length. Not sure you knew my measurements. but I did check the bust measurement, perfect thank you.

"I ordered to the wrong house and in the…"

I ordered to the wrong house and in the wrong size but they still managed to change both for me and get it to me on time! customer service is amazing and had an amazing experience shopping with them

"Brilliant Quality"

Amazing! Website advised it may take 3 weeks which I was prepared for but item arrived in less than 2!
Really good quality Freddie Murcury jacket 👌 Really pleased 😀

"Avoid"

Do not purchase from this place. Received a costume that was used - smelled awful and was damaged. Customer service extremely unhelpful and refuse to send out replacement and cover cost of return!! Don’t bother wasting your money. Would’ve rated 0 if I could. Please provide email address to reply to.