"If I could give 0 stars I would…"

If I could give 0 stars I would. This “company” are absolutely awful from start to finish. Item arrived faulty - with a dodgy, flimsy zip that wouldn’t go up. As a fault on their behalf I thought I’d try for a refund as I am rightfully entitled to. But, after numerous emails back and forth, they tried saying it’s because I ordered the wrong size and that I am not entitled to a full refund as I can “get it fixed”. At the hopes of receiving a full refund I had to send pics/videos as evidence, I had been asked to return my item to a return address in China which legally you do not have to do, plus it would cost more than the item itself so what would the point be?

In the end I settled for a 50% refund as I couldn’t bare to deal with the situation any longer and how deluded they were. - how can I possibly not be entitled to a refund for an item that was faulty on their behalf?! Stay clear from this dodgy company as they will make it very hard to get a refund for the poor quality items they sell. Lesson to self, always read reviews before ordering from a new place!

"Further Issues"

I didn't really think that I'd have to write another review about COSHD.co.uk especially since I have not made another purchase from them. I reccomend you read my first review as everything in it still holds true and I reccomend you contact an Ombudsman.

After my previous issue with Coshd.co.uk I settled for a 50% refund. Not ideal but probably the best i was going to get after around 20+ emails. I thought fool me once shame on me and took the hit. However, some weeks after that settlement I was contacted again by Coshd.co.uk apologising for the inconvenience and poor customer service and offered me a full refund in exchange for deleting my negative review on Trustpilot. I still have not recieved said refund. They tried to guilt me with profit margins and statistics then eventually back tracked on the full refund (despite being entitled to it, without the need to ship back to their supplier) and acted as if the refund had never been promised. I didn't think my experience could have gotten much worse but I was wrong. Over 15 emails and almost 2 weeks later, I am left somehow more disappointed and frustrated than before. Same as the last review AVOID FOR YOUR OWN GOOD and do not fall for the obviously fake or fluke positive reviews.

"Wanted to give it less stars purely…"

Wanted to give it less stars purely down to expensive shipping costs and that it didn’t arrive in time for our party but just opened the package and tried it on and have to say the quality is incredible for the price. It looks amazing! More gutted now I couldn’t wear it. It’s a proper lined suit and could easily go for double the price.

"I always buy from coshd"

I always buy from coshd. I love them so much, the products are always great quality

"Brilliant quality cosplays"

This company is great, absolutely fantastic quality cosplays and I’ll most certainly be purchasing again and again. Wonderful customer services too! Thank so much xxxx

"Terrible service"

The quality is probably better than your local costume shop - but the experience of dealing with them not good. First the discount wouldn't apply and then they gave me the wrong amount off when i demanded the refund. Next the costumes do take nearly a month to arrive - although they make that clear. The costume sizes are all over the place and trouser come in smaller that they should, plus cheap poppers so won't stay on even if you wanted them too. Pointless sending them back because it cost £25 and they really pushed that in communcations - so they take your money and you loose loads if you send back. I asked for a partical refund and with some back and forth they agreed to 20% but there was another issue as once again they didn't know basic maths and were trying to give closer to 10%. Then Yulia got really sacastic and rude when i complaint. Not good and expensive for what you get, also sounds like they make them is some kind of sweat shop.

"Item never arrived. Poor customer service."

I Ordered a costume over a month ago, still have not recieved item.

I got in contact with customer service (I still wanted the costume) who claimed it was with a neighbour.(obviously I checked here straight away, and a few times after!)
They sent a photo of a random person with no package as proof!!

I explained a multitude of times that it had not arrived. That it was not with a neighbour and customer service got quite rude!

I did manage to EVENTUALLY get my money back but it was not easy!

Quite disappointed at the whole experience.
They wanted me to change my initial review which saw this as a scam before giving me a refund

"One Piece Costume Wono Luffy"

I ordered my wono luffy costume last Friday for comic con this weekend, paid the extra £20 for fast shipping and it arrived today, the costume is really good quality and you can tell it’s been custom made. I was hesitant first of all to order from here due to the reviews, but when I started reading into them they were from non verified users. I am very happy with my experience and also the communication between myself and the company as it only took a day for a response, but people need to understand that the company is based in china and china is 7 hours ahead.

"Don’t bother, terrible service"

Emailed twice to return as sizing was so off, never received an email back. Don’t bother

"great product"

great product, packaged with care