Coshd

Shopping & Fashion
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251 reviews
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Customer Reviews about

Coshd

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Ted Davies

4.00/5.00

"cosplays great quality and customer…"

cosplays great quality and customer service was really nice!

25/10/2024

monjii art

1.00/5.00

"AVOID AVOID AVOID "

Paid extra high cost for fast delivery and only half the order arrived .... so could not use in time.No proper returns system. Offered me 10% of a £60.00 order and said sell it on Ebay or other site..... size of coat wasn't even correct...way smaller than tagged...not European sizes. Avoid Avoid Avoid

24/10/2024

Cristina D

1.00/5.00

"Avoid at all cost"

Avoid, avoid, avoid. Cheap costumes and long delivery time. Sizing is totally off. Not to mention they don’t accept returns so it’s just a WASTE OF MONEY! £40 lost 😡
Just so everyone gets the full picture - as a result of this review they are bombarding me with emails now. They have offered 10% refund and even offered £5 to delete this review!!!!
Will be reporting the company to trading standards! You can keep your £5 by the way!

23/10/2024

Paul Green

1.00/5.00

"DO NOT USE - SIZES COMPLETELY WRONG - NO RETURN MECHANISM"

Company has no sensible means by which to return items so if you change your mind or it doesn't fit, which is the case on my partners order, they claim it's will be too expensive to return and offer only 10% of the value in a refund.
She ordered XXL, bigger than we needed, and the size that arrived, whilst labelled XXL is clearly not and is significantly smaller.
The costume itself is very good, but it's no use if it can't be worn. Don't use this company unless you're willing to take a very expensive gamble on the item being right.

EDIT.
To be clear, as it was missed by COSHD in their reply, I've reviewed my partners experience as we both individually ordered from coshd.co.uk. My costume, whilst quite snug despite ordering a size up, does fit, just. As I've said in the review above, the costumes are actually very good, if it weren't for the fact they are too small and don't match their own sizing guide. Without a UK address to make returns to, purchasing from them is a risk.

23/10/2024

Fraser Walker

5.00/5.00

"Excellent customer service and quality"

Excellent customer service responded to all queries and questions in a prompt manner and gave perfect updates on delivery times, will definitely be using again, affordable and great quality and very fast shipping on standard delivery, will definitely recommend to other people

22/10/2024

Joanna Lothian

1.00/5.00

"Avoid this scam retailer at all costs"

Avoid this scam retailer at all costs. My costume was delivered significantly smaller than the size I ordered. After having to prove the size was wrong through photos showing the measurements, I was warned that the shipping costs back to them were high (I think they are based in china) and I could simply get a 15% refund and sell my costume on Gumtree! What on earth do I advertise it as - Mis-shaped poorly constructed costume of indeterminate size?!
100% refund offered, which is against the Consumer Duty Act of 2015!
The returns policy is impossible to follow since they expect the goods back within 2 weeks but in their own correspondence warn that returns often take 1 month to receive back. This company really is a SCAM!
I had to purchase through Amazon a replacement costume for the event at significant extra cost. Wish I had just used trusty Amazon in the first place.
This firm is a DISGRACE!

18/10/2024

Jade New

1.00/5.00

"Avoid at all costs!!!"

Case Update For Ref - please no one purchase from this store it’s a scam and PayPal won’t protect your purchase! The seller has responded to my previous review here advising they will look into the issue and resolve but this is all for show - they have still not responded to my emails, I’m still missing my order and still no refund! PayPal have offered a full refund via case escalation, but only if I pay to return the wrong item I’ve received! Therefore not a full refund and could take months to resolve - be warned and order at your own risk as you will likely be left out of pocket. Worst experience if I could rate less than 1 star I would - I will be escalating this further under the consumer good act as fraud.

16/10/2024

Roseanna Content

1.00/5.00

"Do you expect people to spend over £50 to send back yo you with their own money! I dont think so. You do this so people Caan NOT send back to yourself tonbe abel to grt a full refund. "

Edit. They now blackmailing me to take down this bad review for a 50% refund. What a joke. Avoid avoid avoid.i
I accidentally brought the wrong size and they have refused to issue a refund no matter what. They've offered me 15% money back which is £4 of what I orginally spent which is unacceptable. Taking this further til I get full money back. Edit. Don't bother emailing me coshd saying exactly the same thing which is spend over £50 to get it send back when my order was only £29. I'm refuse to play your games!!! I'm reporting this company to trading standards!!!

16/10/2024

Cathy Smyth

1.00/5.00

"Impossible to return …"

I bought a costume from this company and have been trying to return it, impossible to get in contact with them! Would not recommend
I have now received the address and the cost to return the item is at £31.99, I understand the company doesn’t set the fees but this is absolutely ridiculous…I feel like I have been completely scammed! As I stated before, I would definitely NOT recommend.

14/10/2024

Leanne

1.00/5.00

"Absolutely disgusting company who rob…"

Absolutely disgusting company who rob you blind. I ordered a costume which consisted of clothing, a scarf and a wig, and a hat and I ordered this in good time before the event I needed it for. 2 weeks after order, I was informed that the costume was unavailable and would i like to repurchase. I declined as I was running out of time and didn't have another 2 weeks to wait, so I bought a new costume from amazon and said I'd just have a refund. They then proceeded to say they could only refund the clothing part, as they'd already sent out the wig and scarf (half a costume!) I explained that these are useless to me now, as I have bought a new costume and why would I want only half a costume? They then refused the refund for the wig and costume and instead offered a small discount with the audacity of suggesting I go out of my way to resell on ebay or gumtree! I said no, I want a refund as the item was not as described (I didn't ever agree to buying half a costume, I wanted a full costume). They said I could return but would have to pay the postage cost which is very expensive! No thanks. I will be using section 75.
Alongside this, I didn't even receive the one half of the costume on time anyway!

11/10/2024
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