"Great service"

Arrived quickly, was exactly to spec, excellent service

"No immediate refund for mirror damaged on receipt"

Update 7/2. I have now received a written apology from the company and confirmation that my refund has been authorised. (Score updated to reflect this.)

Ordered a mirror which was delivered very quickly (by TNT) and at first I was impressed with the service. Opened the item on the day of receipt as advised and found it to be severely damaged: glass smashed and back hanging off - clearly a heavy item had been dropped on it.

Sent photos to customer support team as requested, who said they would advise 'next steps after speaking to management.' I didn't find this reassuring but waited for a response. I received a prompt voice message but when I got back to them I was flabbergasted at how the call unfolded.

The company wanted to collect the item, examine the frame and FIX the mirror - despite having clearly seen the extent of the damage in the photos provided. Crucially, they could not give me a time-frame as to when this would all happen.

When I explained that this was not acceptable as I needed the item quickly and I also (quite reasonably in my view) would like a new product that had not sustained any prior damage, the customer support agent said this was not possible as there were none left.

I offered to accept an alternative item to the same value but when the agent argued that this would have to be 'cleared with management' I lost my faith in any satisfactory resolution and asked for a refund. The agent then advised that she would 'ask the management' for a refund but she could not say when she would be able to confirm whether this would be forthcoming as she was currently busy with deliveries etc.. To say I was shocked at this response is an understatement.

Whilst by law the company is bound to provide a refund under the circumstances of this delivery, they don't appear to understand the fundamentals of consumer rights. Presumably when everything goes right they are good to deal with but not (in my experience) when things go wrong. I found this company very frustrating and unprofessional to deal with and I am surprised they have such a high score on this site. I would not advise buying something as fragile as a mirror from a company who appears to have no straight through replacement/refund process and needs to 'check with management' before anything sensible can be agreed.

"Returning customer! That says something"

Returning customer! We've used mirrorworld twice now for bespoke mirrors, made to order and we would use them again. Customer service are good to deal with and the product is great - reasonably priced too for a bespoke product. Thank you!

"Fine mirror"

The mirror was beautifully made and arrived securely packed. I can recommend this company without hesitation, based on quality, value for money and safe delivery.

"Very good service"

Just what I needed and delivered promtly. Very good service, would recommend.

"Quality Product"

Really happy with the made to measure mirror, great quality and finish. Would definitely use again.

"Gareth guided us through the options"

Gareth guided us through the options, helped us to choose the right TV and frame and gave us a competitive price on the TV and a bathroom mirror from a great range of frames. We were kept informed about our order throughout and the delivery driver stayed to make sure that everything had arrived safely and undamaged. Just a fabulous service from start to finish and we are delighted with the result. Only dropped a star because some instruction on mounting for the practically challenged would have been useful!

"Excellent experience from checking…"

Excellent experience from checking their web pages, reaching out to the customer service for additional information to the delivery. I’d highly recommend Mirrorworld

"Excellent experience"

Excellent experience from selection to ordering and delivery. Nothing was too much trouble and we were kept informed all through the process.Great advise was also available and we will certainly be returning for future requirements. Many thanks

"Mirrorworld - what a great team"

We were recommended Mirrorworld by someone else that had used them, and we were so pleased with the excellent service we received. The website is very good, with a huge range of mirrors, but if you have any queries there is always someone helpful to assist. Gareth was particularly helpful and gave great advice when we were placing our order, and James and his team were so professional when they delivered and installed the mirror. I would highly recommend Mirrorworld, and if you are having a very large mirror and you live close enough to their base, then the installation team are brilliant.