"Prompt"

Prompt, efficient and great value.

"An excellent quality product and fast…"

An excellent quality product and fast delivery.

"Great service and quality product!!"

Great service and quality product!!

"Terrible customer service"

Had to return an item simply because it was too small. Despite receiving confirmation that the parcel was signed for on 18th Jan, I did not receive a refund. Contacted them on 24th, received a reply on 26th saying they don't have it, I emailed the tracking and signed for proof on 26th, it's now a week later and I haven't had a response or received my refund. Absolutely shocking customer service.

"Hilton orthopaedic bed not fit for purpose"

We had purchased one of these beds for our previous dog who has sadly now passed. We had the bed a number of years and we're very pleased with it. We now have a new dog and purchased another of these beds so she now uses both one upstairs and one downstairs. However, the new one has now started to perish and the stuffing is falling out even though the internal and external covers are in good condition. When I complained I was simply told that it was outside the warranty. These beds are expensive and should last more than a year. Not fit for purpose and customer services disinterested.

"Great products and excellent customer…"

Great products and excellent customer service

"Long lasting beds"

Our dogs love their Scruffs beds & they last well

"Returned a bed which was too small"

Returned a bed which was too small. Reordered a larger size using the credit voucher, paid the extra and received the replacement quickly.

"Package arrived promptly."

Package arrived promptly.
Good service!

"Amazing dog beds"

These are excellent beds my dogs love them, we have 5 now.