"Product received so quickly it arrived…"

Product received so quickly it arrived in time for the hottest weather and very pleased with this cool mat.

"Excellent product"

Excellent product
Well packaged
Good value

"Orthopaedic dog bed"

Excellent quality dog bed

"Love the dog bowls and super quick…"

Love the dog bowls and super quick shipping!

"Great service"

We ordered a dog bed from Pets Love Scruffs and were very pleased that we didn't have to pay postage. The description was good and measurements were given (which always helps).
The bed arrived really quickly and was as described. Excellent service.

"Great bed for my Weimarana"

Great bed for my Weimarana. Seems good quality bought the large one but could of done with ex large however it’s stretched out now and I’ve added another cushion as I felt it was not quiet deep enough.

"Such a shame contact is so difficult.I…"

Such a shame contact is so difficult.I ordered a dog bowl, paid for next day delivery and although delivery was on time. It was the wrong bowl.

The delivery note was correct, so a picking error. It happens and providing you can sort, no problem. However "due to Covid 19" they are not accepting calls and the live chat isn't working.

Which leaves email with a maximum three days response time...

I will buy an alternative, and will not shop here again. Very dissatisfied.

[UPDATE]
Three days later and still no reply to my email. Live chat is still not "live". Looks like I will have to wait for a few more days and request a chargeback from my card company.

[UPDATE]
Thanks for the reply. However, if there is no option for a phone call or chat, then surely responding to mail should be a priority?

Thank-you for the refund but I wpuld far sooner have resolved things as the problem was apparent. As per my earlier comment it is how problems are resolved more than complaining about a picking error.

Finally, dare I suggest accepting phone calls rather than using Covid as an excuse. It would have allowed me to return/replace the same day.

"Good experience all round"

Good experience all round. Website easy to use and order, great products and fast delivery. The shallow dishes I bought are great for cats as they avoid whisker fatigue being so shallow.

"Dog bed cover purchased as a spare"

Dog bed cover purchased as a spare. Quality just as good as the original bed.

"Good quality bed"

Good quality bed. Delivery arrangements were clear and updated given