"Umrah was ruined by Thier incompetence "

I regret to say that my Umrah experience with Mina Tours/Travel Premier was far from satisfactory. Writing this review is something I never wanted to do, but I feel compelled to warn others about the challenges I faced.

Umrah is a once-in-a-lifetime experience for many, including myself, and it should be a spiritually uplifting and smooth journey. Unfortunately, this was not the case with Mina Tours/Travel Premier.

From the very beginning, communication was poor. I had made a specific request regarding plane seats, which I was assured had been arranged. However, upon checking, I found this wasn’t done, and I had to sort it out myself and pay for it.

Things went from bad to worse when I arrived in Makkah, only to discover that my hotel booking had been canceled without my knowledge. This forced me to pay for my own accommodation on the spot, which, as you can imagine, is extremely expensive in Makkah. A significant portion of my spending money, which I had carefully budgeted, was used to cover this unexpected cost.

I was promised a refund within 5-7 days, but over a month later, I am still waiting. Multiple promised refund dates have come and gone with nothing in my account. After sending numerous emails and being ignored, I was forced to threaten to go public to even get a response. When they did respond, it was just excuse after excuse, leaving me feeling helpless and disappointed.

This ordeal put a damper on what should have been one of the most spiritually enriching moments of my life. Instead of focusing on my ibadah (worship), I was stressed about my financial situation and forced to go through the rest of my Umrah on a significantly reduced budget.

The individuals involved in this disappointing experience were Abbas, Sheryar Majid (Director), and Noman Javed (Accounts Manager). I mention their names not out of malice but in the hope of encouraging accountability and transparency.

Umrah is a sacred journey, and no one should have to go through what I did. Based on my experience, I strongly advise others to think twice before booking with Mina Tours/Travel Premier. This is not the level of professionalism or care you should expect for such a significant and once-in-a-lifetime spiritual trip.

"Exceptional Umrah Company"

Mina Tours arranged Umrah for me and my family. We were a group of 8. All things were arranged superbly and on point. The staff are super helpful with everything and I would really recommend their services to anyone travelling for Umrah

"Excellent Umrah services"

Excellent Umrah services. Great services provided by Hasan. Mina Tours arranged smooth ground transport, direct flights and 5 star hotels. Thank you

"Very bad on communication as they said…"

Very bad on communication as they said you will get visa 100% but all they want was paying me the the fee of 150£ and they said after after the payment there is no visa for you so totally scammers

"Decieving and scammers"

So i booked an umrah with these last year in january 2023 for December 2023. I was paying in installments. I was told by the staff that once 60% of installments have been paid, i will recieve my flight tickets. I had paid 60% and requested my flight ticket from them. They responded by saying i have to pay all the balance before they can do this ( they lied to me about 60% then get my tickets). So i paid in full and waited for them to send my tickets. Waiting for a few days and no ticket for me. I was then called by them and was told that my flight tickets have been taken and i would need to buy an upgraded ticket which i would have to pay extra for and i wil recieve my ticket in 2days.. i paid that... No tickets were given to me.. also at the start of my deal, i was told i would be in 5* and 4* hotel. When they sent me the hotel evoucher, it was a 2* and 3* hotel ( trying to cheat me).
I had requested my refund in November 2023 because no flight tickets were given out to me even though i paid extra.. it is now the end of January 2024 and i am still waiting for my refund. I had sent numerous emails to the accounts team who deal with refunds. Only recieved 1 email out of 10 i sent. No updates regarding my refund, only told me they will process it once ready. I will wait for my refund right now because Allah has given me patience..

"I went holiday and Ummra the service…"

I went holiday and Ummra the service there was excellent

"Customer services on point!"

Thank you muhammad abbas for a great customer services, you have met all our requirements.
And would recommend you to all.

"5 star service provided"

Mr Sheryar Majid is a legend!!! Absolutely beautiful service made sure my family’s umrah package was sorted and left no stone unturned. I have used a few different companies in the past to book umrah and they were good but Mina Tours is a Rolls Royce compared to the other companies in the UK. He made sure everything was perfect really appreciate the service which was provided will use this company in sha allah in he future again 💯

"The service and expertise from Mina…"

The service and expertise from Mina Tours was first class and they understand all your travel requirements. The journey was very well organized. Everything was on time and the hotels were lovely and near to the mosques.
Thank you Mina Tours for being part of this journey and help us perform Umrah with ease. Will use this agency again in future as well.

"Assalam o alikum brother and Sister"

Assalam o alikum brother and Sister ! My name is Naeem Azhar and I paid £420 for Umra package for two adults and one child Mr Hashim deal with me 26 Feb 2020 and i paid this money for umra unfortunately covid case start in UK just before they applied for my umra I hand over our passport to another Somalian Muslim guy but embassies got shut down due to covid I call them to refund my money as they even didn't apply for our visas so it should be pretty straight forward but till now they have,t gave my money back or give me any voucher to apply again I been trying to call them on there mobile and the company number which is advertise on website but they are not picking up the phone at all I was waiting for there respond very passionately but now I am going to relevant authorities because this is unfair with innocent customers who paying for umra or hajj and getting this unnecessary stress. I would like to see response from Mina Tour's on my mobile number or give me any number to call