"Drip tray only."

We ordered a drip tray for our refrigerator. The tray came in a timely manner. It didnot have any attachments with it to hook up the hose. Basically just a tray with a hole in it. Very dissatisfied. Upon seeing my review the representative contacted me and saved me the trouble of contacting them. They worked on fixing the situation to assure i was a satisfied customer.

"great"

Information on line was very understanding and useful. Ordering was very easy and delivery was alot quicker than I expected. The parts are exactly what I needed,
Thank you and if in need for anything for our RV refrigerator; this will be the first place I will go.
Thanks again

"Sent the wrong part and can't send the…"

Sent the wrong part and can't send the correct part!!

"Trouble with delivery…"

The first order did not get delivered to me. Morgan w/RVParts Express said she would order another and have it shipped to me. Actually, I thought I was ordering directly from Norcold!

"Very Helpful!"

I received the correct part that I ordered, in a timely manner. After that, I needed additional help to solve my RV refrigeration issue. Norcold Parts Express made every effort to assist me. Turns out the part I needed is not available. I had to slightly modify my existing part. But NPE was on the case for me. Thanks!

"I just had a very bad transaction with…"

I just had a very bad transaction with another supplier who showed a picture of one thing and shipped another and when I tried to return the item I ended up having to call the Better Business Bureau so it could be resolved

when I talk to Morgan she was so understanding and so willing to do whatever I needed done to get the correct refrigerator Morgan is an asset to your company very professional prompt and helpful what a pleasant person to deal with thank you very much so far I am very pleased with everything

"Was extremely communicative and went…"

Was extremely communicative and went above and beyond!! There customer service is awesome. T

"The item arrived today"

The item arrived today. We just ordered it a few days ago. We thought that was pretty fast. And it looks like just what we ordered.

"The girl taking my order was terrific!"

The girl taking my order was terrific!

"I needed some parts for our Norcold…"

I needed some parts for our Norcold frig in our horse trailer. I could not find anything until I contacted Norcold directly and they were so nice and helped me immediately. Thanks!