"ChannelGrabber: essential for stock synchronisation across platforms"

We find ChannelGrabber essential to synchronise our stock and orders across our EKM website, eBay, Amazon and others. Printing order documents, invoices, etc, customer messages and the integration with carriers to print postage labels make this platform the only area we need to visit to deal with any orders. We know we will never oversell.
We have rarely needed support, but when we do, problems are resolved quickly, usually through the chat function, where we also get notification of any enhancements. Good documentation is available to help make best use of the facilities.

"Channel Grabber are an Excellent Multi-…"

Channel Grabber are an Excellent Multi- Channel Software!

We loved the quick response to any queries using the online chat, it made the experience very personal and we always got a full answer.

The software is so easy to use and makes listing across different sites so much easier!

"Excellent multichannel stock and order software"

Channel grabber is an excellent multichannel stock and order management software. It is very easy to use with lots of features to save you time in processing orders, controlling stocks etc... on your selling channels. We personally use Ebay, Amazon, and EkmPowershop and ever since we started using channelgrabber our order processing time and stock control have been dramatically reduced. We wold gladly recommend this software to anyone struggling with many channels as it can be very time consuming trying to manage all channels individually.

"We have used Channelgrabber for about 8…"

We have used Channelgrabber for about 8 yrs now and have recently changed to the new system.
I can say we wish we had done sooner as it's an excellent system, easy to use and saves us time on processing orders.
The support team have gone out of their way to help in setting this up for which we are very grateful, we would recommend Channelgrabber to anyone wishing a top quality ecommerce systems.
Richard Croome
Home and HeRths

"Brilliant Software - Brilliant People"

The software was exactly what we needed - but what really struck us as a great company to work with, was the level of service from the customer support team! No matter what our question, they were always patient, honest and extremely happy to help us out.

Couldn't rate them higher - Well done guys!

"Happy to recommend 👍"

A good service, easy to setup and use. Good support if required. Happy to recommend 👍

"ChannelGrabber is simplest and easiest to use."

I have been using ChannelGrabber from the time it was launched and despite there being other competitors have never been tempted to change. Why? Because it has always performed perfectly and does everything it says it does on the tin. The staff are always beyond helpful, nothing is ever too much trouble. Any issues with orders have always been down to eBay or Amazon and the issues have been dealt with promptly. The stock control is seamless and instantaneous and if, like I used to, you want to use Amazon FBA the integration is perfect. The team members are always open to new ideas and since it's inception have integrated with PayPal, Kashflow, many delivery services etc etc

I cannot recommend the company enough. And they're from the UK with UK based support staff. What more could you want!

"An "No Brainer" upgrade if you are still manually updating sites, and dispatching separately."

POSITIVES
If you are still dealing with each marketplace separately and inventory across them is not synced, this is a HUGE step up in automating operations. Excellent addition to your ecommerce business. We plugged in 2 Ebay stores and 3 websites to Channelgrabber. Different invoices for each, seamless RoyalMail integration which returns and saves all tracking into each order. On the whole, a fantastic addition to our business. We didnt plug in Amazon as we like to keep this separate as it is its own game.
All the staff there we have been speaking to for years so they must be a solid and good company to work for. With any issues, a lot can be sorted out immediately on livechat help, if not a case is instantly opened. There is a "low stock" option keeping our "inventory available" on Ebay, set at only 3, this works wonders for "scarcity" value and for sure makes people buy now rather than later.
NEGATIVES
Not many, and would only be in a perfect world. Listing to marketplaces works great but with small nuances, for example, variation photos don't import into Shopify and mostly Ebay, sometimes things work, the next day they do not. No real accounts integration, software not a warehouse management system, reports are limited to CSV and Excel downloads.

"Great Management Software"

Been with CG for years now after moving away from the very overpriced Linnworks and if anything CG is better! Great CS and dont even think in 3 years theres been any actual problems..

"May take time to integrate."

Good software to work with,
Although integration may take a while Used for over 2 month now yet not all couriers are integrated, Hopefully they will manage to get all information that they need to fix that fast and I will update the review than.