"Worst support and over 2 hours late"

Terrible customer service and the installers don't know what they're doing (conflicting advice given). They don't respond to emails and only bother to get in contact when they are chasing payment. Nothing could be clarified by phone or email (despite the fact it easily could have been). The technician was more than 2 hours late and didn't call to update on ETA nor apologize. If they had just rescheduled a new time that would have preferable than me waiting around for hours, and having to miss another appointment I had.
The heat pump market is so competitive I'd strongly recommend using another company. Very disappointed. Just hope we don't have any further issues with the system given all the other terrible reviews!

"Quick, easy and hassle free heat pump installation"

The team at Oxygen Air were fantastic. We've had two Panasonic heat pumps installed by Oxygen Air and they offered a fantastic service at competitive rates. I would highly recommend them to anyone looking to have a heat pump installed.

"$350 for a 15min service or $1400 per hour ?"

I am writing this review on behalf of my mother a 93 year old lady who was charged $350 for a service on the central heating system. The service man turned up on the agreed date at 10:45am and left at 11:05am only 15 mins of the time on the premises spent supposedly servicing the system. I contacted the office to find out how long should a service take? the receptionist after several phone calls said it should take an hour or a bit longer and kept saying that the Operations manager would would phone back which never happened. After phoning 5 times over a period of 3 weeks my number has been blocked.

"Hassle free for a newbie"

Salesperson: Nathan answered all my questions and I had lots. We’ve gone from a wood fire to a ducted central system, so I wanted to make sure we got what we needed. Nathan was very keen to provide me with what I needed to know to make a decision to give me the outcome we wanted.

Customer Service: Evanna was super friendly, helpful and down to earth. She stayed in communication about installation dates and time and payment expectations.

Installation Team: Anil, Peni, Neihana and Julian are the loveliest humans. Friendly, knowledgeable and happy to answer any questions on the day. They have done a professional job of installation, which I really appreciate and they were happy to show me up in the ceiling space, so I could see what they had done. So cool to witness a happy team culture onsite. Clean up was done really well, with a thorough vacuum of our floor afterwards - thank you Anil. Good instruction on how to work the system and instructions left with us. Thanks Oxygen Air for a job well done.

"Great sytem when they get it…"

Great system when they get it working.Leaving parts behind and another week for replacements.
Worker put knee tgrough the ceiling in our 100 yr old house which hasn't been repaired properly yet.
These issues have been hapoening for a month now.?They were booked in to return today but no show so not imoressed at all.
We paid $18000.00 so just want it wirking properly. GRRR

"Great overall experience"

Great overall experience. Communication was awesome, turned up on time, install was great and the team was wonderful.

"Friendly and professional team"

Friendly and professional team, great communication and an easy install. Definitely recommend!

"Worst heat pump ever"

I had a gree heat pump installed by oxygen air. It's the worst heat pump I've ever used. Turns off constantmy and it's so loud it sounds like a helicopter is running in my lounge...also the heat pump is sitting crooked on a large angle on my wall.
I simply can't afford the large fee to take them to small claims court so this is the next best thing.
The only good thing about this company is the sales rep Alex vasilatos. He's lovely but the gree product he has to sell is awful.
Go somewhere else and do not buy a gree heat pump.
Hiya..just an to update my prior post and respond to oxy air response below, I got the name of your sales rep wrong sorry I thought it was allen but it's not, after checking my correspondence from oxy air I saw his name was was Alex vasilatos. Make apologies. It was most definitely your company.

"Great company to deal with"

Great company to deal with. Alex asked questions and gave advise after considering my replies.
Units were fitted within good time frame. Only problem I had was with the automatic reminder to pay the balance-was here before install had been done-I do NOT pay for something in full before completion
I would be happy to utilize their service again

"Great Service from Oxygen Air"

Very fast response with assessment, quote, and install after the current heatpump died. Great comms. Thank you team. CJ