"Terrible company"

Terrible company. All they do is push their mortgage at the end of every conversation even though I blatantly told them I had used a personal broker. They've also gamified the system so that people who don't have a mortgage through them aren't given priority on viewings and open house offers. No sense of the individuals experience seeking their dream home just naked capitalism.

"Customer service"

Thankyou nadia for your help in signing my agreement and going through the process online much appreciated

"VIEWING WITH JESSICA JONES"

On recently requesting a viewing of a property from the brynmawr branch upon arrival we were greeted by a lovely warm welcoming smile and a friendly young lady introducing herself as jessica which put us at ease immediately as viewings can be cold and clinical, we found jessica to be very honest and open in answering any questions put to her and very informative of the area, clearly proud of the area and passionate about her job, was a real pleasure, thankyou kindly jessica, highly recommend

"Reactive Maintenance "

Great support from Lauren Keirle dealing with a property maintenance issue. Lauren was polite and courteous throughout the process, discussing options, keeping me informed on progress and also on completion, which I found very helpful.

"Unprofessional and bad communication "

Went to see a flat viewing and tried to contact 7 times saying that i wanted to rent the flat. I was told that someone would call me back but i was never contacted. I then saw that the flat was taken by checking rightmove. Very unprofessional and really bad communication

"NADIA REFAE , property visit "

Nadia visited my rental property today to get a better understanding and first hand view of my concerns re mould. I found her to be open, professional and honest about what was happening and the way forward.
A very good advert for her company .

"Lauren keirle Albany road branch "

Lauren keirle visited my home today to conduct an inspection, she was a friendly, bubbly and warm person. What an asset to have in your branch and especially front facing your tenants. Thank you for your visit and hopefully see you next time 😁

"Good service "

Seeing reviews below I understand some frustration because our beginning with Darlows wasn’t brilliant either, but I have to admit from time when Sophie Peake take care about our property everything finally looks good. Email are never left without reply, she’s very polite and happy to help. At this stage I would recommend Darlows as a letting agent.

"We can highly recommend Darlows based"

We can highly recommend Darlows based on our experience recently. Our agent Christine went the extra mile and impressed us with her excellent communication skills and kindliness. Christine could always relied on and supported us through finding a suitable property and reducing our stress levels.

Nick & Teresa Glover

"Very unprofessional"

We were interested in purchasing a house through the Rumney branch. However, during the initial viewing, the individual showing us the property came across as condescending and lacked knowledge about the property. Despite making an offer, we experienced weeks of being misled with little to no communication. We were passed from agent to agent, only to be informed in the end that they had chosen another buyer who supposedly was "better suited", despite their offer being lower than ours. We are hardworking, earnest individuals with excellent credit scores and are not part of a chain. I think they have been very unprofessional and potentially even biast. Disgraceful!!!