" excelent service from driver…"

always excelent service from driver quick and efficient service

"Nothing is too much trouble"

We had unexpectedly run out of oil due to an issue with our oil monitor. I called Broadland Fuels at 8am as soon as they opened and they were at our house delivering oil within the hour! Excellent service and nothing is ever too much trouble. We have been customers for many many years and this is exactly why. Thank you to all the staff…you do a great job!

"Inefficient. No confirmation email after the order."

No confirmation email after the order.
Had to phone several times and still no result.
Delivered later than the date they gave me.
Had to ask for refund on the quantity not delivered. Not yet received.
Disappointed.

"Reliable "

Helpful,pleasant, arrive when they say they will, totally reliable.

"Excellent service in a crisis situation! "

Excellent service received today from Broadland Fuels. I had an emergency situation in which I’d run out of oil and both James & Jo were super helpful and efficient at getting a much needed delivery to me the same day.

I can’t fault the service provided - wouldn’t go anywhere else! 5*! Thank-you! 😊

"Ordered on line and it was a relatively…"

Ordered on line and it was a relatively easy process and the oil arrived earlier than predicted.

"Refused to deliver oil and no refund yet. "

The driver refused to deliver oil due to a crack in my tank. I am not chastising him as I am aware he has rules but it was just before Christmas therefore, I had no oil. Secondly, I've been chasing reimbursement of the money I paid for the oil and yet to see a penny. You are very quick in taking it but not paying back.

"Brilliant service as usual from…"

Brilliant service as usual from Broadland fuels.

"My order cancelled a few times …"

My order cancelled a few times probably to no fault to anyone explanation would be good though.

"The fantastic lorry drive"

The fantastic lorry drive, putting metal plates each side of the gate, backing up the drive only to get stuck on the turning corner. He came up to the house to explain he would drive over two trees & the box hedging we had a look at the angle & aborted the delivery, great communication, full refund received